Store Manager

MANAGER JOB DESCRIPTION

The Store Manager is responsible for all staffing, sales, and operations in a Scooter's Coffee location. This role builds and leads a friendly, service-oriented barista team, sets a high-energy work pace, drives sales, increases profit, and demonstrates an engaged management style.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Ensure consistent and quality customer experience through proper staffing, execution of brand beverage recipes and techniques

• Maintain store appearance, cleanliness, visual merchandising standards, food safety standards, and equipment

• Interview, hire, train, and develop staff to demonstrate all company standards in customer experience and operations

• Provide ongoing performance feedback and development for staff members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performance

• Implement a varied schedule to develop employees, meet business needs, and maximize sales potential across all hours of operation

• Contribute to store profitability by seeking opportunities to increase sales and by managing expenses

• Encourage and ensure full team participation in both setting store goals and developing action plans to accomplish goals

QUALIFICATIONS

• Ability to effectively teach and lead others

• Excellent communication and interpersonal skills

• Passion for working with people

• Energetic, fast-paced, flexible work style

• Ability to work cooperatively in a team environment

• Strong problem-solving, multi-tasking, and administrative

• Ability to anticipate and respond to customer needs

• 2+ years of supervisory experience in a restaurant or retail environment

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter's Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

You are applying to work with a franchisee of Scooter's Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.