Automotive Service Manager

Job Description

Job Description

???? Automotive Service ManagerVIP Automotive Group of Long Island???? Earn $200,000 + Per Year

Salary + Performance Bonus + Commission

Join One of Long Island's Most Successful Automotive Groups

VIP Automotive Group of Long Island is known for its exceptional leadership, customer-focused culture, and commitment to employee growth and development.

At VIP Automotive Group, our purpose is to create exceptional value and experiences for every customer, exceeding expectations at every opportunity. Our mission is to be the premier provider of automotive sales and service while empowering our team members to deliver memorable customer experiences.

We are seeking an experienced, results-driven Automotive Service Manager to join our leadership team. This is an outstanding opportunity for a motivated automotive professional looking to advance their career with one of the most respected and successful dealer groups on Long Island.

Our team members enjoy a professional work environment, ongoing training, opportunities for advancement from within, and the support needed to build a long-term, successful career.

Why Join VIP Automotive Group?

✔ Competitive Compensation Package

✔ Medical, Dental & Vision Insurance

✔ 401(k) Retirement Plan

✔ Paid Time Off & Holidays

✔ Employee Discounts on Vehicle Purchases, Parts & Service

✔ Supplemental Benefits Available

✔ Employee Recognition Programs

✔ Paid Training & Leadership Development

✔ Career Advancement Opportunities

✔ Professional and Supportive Work Environment

✔ Long-Term Stability with a Growing Automotive Group

Position Overview

The Automotive Service Manager is responsible for overseeing all aspects of a high-volume service department, including operations, profitability, customer satisfaction, employee development, technician productivity, and overall department performance.

The ideal candidate is an innovative leader who thrives in a fast-paced environment, understands fixed operations management, and has a proven track record of building successful teams while consistently achieving performance goals.

Key ResponsibilitiesDepartment Leadership & Operations

• Lead and manage all service department operations to maximize efficiency, productivity, and profitability

• Develop and implement departmental goals, forecasts, and performance objectives

• Direct and schedule activities of service advisors, technicians, and support personnel

• Conduct regular department meetings to communicate goals, expectations, and performance updates

• Monitor department performance through reports, KPIs, customer surveys, and productivity tracking systems

• Foster teamwork and collaboration across all dealership departments

Customer Satisfaction & Retention

• Ensure exceptional customer service throughout the service experience

• Build and maintain strong customer relationships to generate repeat and referral business

• Address customer concerns promptly and professionally

• Implement and maintain customer follow-up processes to ensure satisfaction and retention

• Drive Customer Satisfaction Index (CSI) performance and retention initiatives

Technician & Productivity Management

• Monitor technician productivity, efficiency, and performance metrics

• Review and validate technician payroll and production reports

• Ensure proper labor management and repair order accuracy

• Minimize comebacks through strong quality control procedures

• Support technician training and career development initiatives

Financial & Performance Management

• Monitor department profitability and expense controls

• Implement reporting systems and performance management tools

• Collaborate with Parts Department leadership to ensure efficient workflow and parts availability

• Analyze trends and implement strategies to increase labor sales, customer pay work, and retention

Compliance & Quality Assurance

• Ensure compliance with manufacturer warranty policies and procedures

• Maintain adherence to OSHA, environmental, federal, state, and local regulations

• Oversee documentation accuracy and service record maintenance

• Ensure proper care, storage, and inventory of dealership equipment and tools

• Maintain a safe, clean, and professional working environment

Team Development & Recruiting

• Recruit, train, mentor, and develop service department personnel

• Promote a positive culture focused on accountability, teamwork, and growth

• Build relationships with vocational and technical schools to support recruiting efforts

• Create succession plans and leadership development opportunities within the department

QualificationsRequired

• Minimum 5 Years of Automotive Service Management Experience

• Proven Leadership Experience in a High-Volume Automotive Service Department

• Strong Knowledge of Fixed Operations and Service Department Management

• Excellent Customer Service and Customer Retention Skills

• Strong Financial, Operational, and Business Management Abilities

• Exceptional Leadership, Communication, and Team-Building Skills

• Ability to Analyze Reports and Drive Performance Improvements

• Valid Driver's License

Preferred

• Franchise Dealership Experience

• Experience Managing Large Service Teams

• Strong Understanding of Warranty Administration

• Experience with CDK, Reynolds & Reynolds, Dealertrack, or Similar DMS Platforms

• Proven Success in Growing Service Revenue and Customer Retention

Ideal Candidate Profile

We are looking for a leader who demonstrates:

✔ Strong Work Ethic

✔ Exceptional Customer Service Skills

✔ Team-Oriented Leadership

✔ Operational Excellence

✔ Strategic Thinking

✔ Accountability & Integrity

✔ Adaptability to Industry Changes

✔ Strong Communication Skills

✔ Commitment to Employee Development

✔ Passion for Delivering Outstanding Customer Experiences

Schedule

Full-Time

Monday – Friday

5-Day Work Week

Weekend Availability as Needed

Compensation$200,000 + Per Year

Inclusive of Salary, Performance Bonuses, and Commission Opportunities

Compensation is based on experience, qualifications, and departmental performance.

Build Your Career with VIP Automotive Group

If you're an experienced Automotive Service Manager seeking a leadership opportunity with a growing dealer group that values performance, customer satisfaction, and employee development, we encourage you to apply.

Join VIP Automotive Group and become part of an organization committed to excellence, growth, and long-term success.

Apply Today!

VIP Automotive Group is an Equal Opportunity Employer.