Head of Customer Growth

Responsibilities You will build the expansion sales motion, the agentic upsell motion, and the commercial infrastructure that lets us deepen every enterprise relationship we already have. Mandate growth of installed‑base revenue across enterprise and enterprise mid‑market accounts. Drive expansion across the core platform, agentic products, and TalentForge enterprise services. Build and operate the expansion playbook—account planning, whitespace mapping, multi‑thread engagement, and executive‑level value selling into existing logos. Partner with Customer Value to convert healthy accounts into expansion pipeline and with Customer Agentic Adoption to convert utilisation into upsell signal. Build a repeatable, high‑velocity upsell motion with clear segmentation between core platform expansion and agentic expansion within the same account. Own the commercial infrastructure: contracts, pricing, and security review functions across the expansion and agentic upsell motions. Establish forecasting discipline, pipeline hygiene, and revenue operations standards that make this function predictable at the board level. Represent the Customer Growth function in board‑level conversations on retention, expansion, and agentic revenue trajectory in partnership with Customer Value teams. Qualifications 15+ years of enterprise SaaS experience, with at least 5 years leading installed‑base, expansion, or post‑sale revenue functions at senior leadership scope. Proven track record of carrying and exceeding multi‑product expansion targets across enterprise and enterprise mid‑market segments within an existing customer base. Demonstrated experience building or scaling an installed‑base sales motion from zero—ideally for a new product line, new segment, or new expansion vector. Deep fluency with net revenue retention mechanics, consumption‑based pricing, and the operational discipline required to deliver predictable expansion revenue. Experience selling AI, agentic, automation, or platform products into the C‑suite at large enterprise customers. Track record of leading multi‑product expansion motions—core platform, new product lines, and services attach—inside the same coverage model. Strong commercial instincts—built pricing strategies, negotiated complex enterprise contracts, and partnered with Legal and Finance on commercial constructs that scale. Track record of partnering effectively with Customer Success, Adoption, and Product functions—live in the post‑sale environment. Executive presence to operate as a peer to CHROs, CIOs, CFOs, and CEOs of large enterprise customers. Analytical rigor—forecast accurately, reason from pipeline data, and produce reliable numbers. Benefits Family medical, vision, and dental coverage; competitive base salary; eligibility for equity awards and discretionary bonuses. #J-18808-Ljbffr