Licensed Customer Service Representative Insurance

Job Description

Job Description

Licensed Customer Service Representative, Insurance, Full-Time

Farmington Hills, MI (On-Site)

Licensed candidates only—active Property & Casualty license required.

After 34 years serving Farmington Hills and the surrounding Oakland County community, Jay Swindle – State Farm Agent is adding one person to our team.

This is a full-time, in-office role for someone who enjoys helping people, stays organized, and wants to be part of a small, professional team.

We are not a call center. Our customers know us by name, and we take pride in building long-term relationships and providing clear, reliable service.

What You’ll Do

• Assist customers with policy questions, changes, and billing inquiries
• Process new insurance applications and policy updates
• Support clients through the claims process
• Review coverage details and explain options clearly
• Maintain accurate and organized client records
• Communicate with customers by phone, email, and in person
• Work closely with a small team to deliver a strong customer experience

What We’re Looking For

• Active Property & Casualty license (required)
• Life & Health license preferred (or willingness to obtain)
• Customer service or office experience preferred
• Strong communication and interpersonal skills
• Organized and able to manage multiple priorities
• Detail-oriented with strong follow-through
• Positive, team-oriented mindset

Compensation & Benefits

• Full-time, on-site position
• Salary: $45,000 – $55,000 annually (based on experience)
• Dental, vision, and 401(k) opportunities
• Stable, long-established agency environment
• Ongoing support and training
• Opportunity for long-term growth within the agency

Why This Role Stands Out

• Local, relationship-based office
• Direct access to the agent (not a corporate structure)
• Consistent schedule and stable environment
• Team that works closely together and supports each other

How to Apply

If you are a licensed professional looking for a stable role where your work makes a difference, we would like to speak with you.

Apply through this posting or visit: