People Excellence Systems Analyst

Job Summary The People Excellence Systems Analyst provides frontline (Tier 1) support for the Workday Human Capital Management (HCM) platform. This role is responsible for monitoring, triaging, and resolving Workday system issues, supporting day-to-day People Excellence operations, and ensuring a positive user experience for employees and managers. Duties & Responsibilities Serve as the primary point of contact for Workday HRIS support, responding to inquiries via email, ticketing system, Microsoft Teams, and virtual meetings. Troubleshoot and resolve Tier 1 issues related to employee and manager self‑service, onboarding, data updates, job and pay changes, org‑structure changes, and related requests. Support the People Excellence Systems team with recruiting, core HCM, compensation, and talent processes. Monitor system issues, error messages, and incomplete transactions to identify themes and recommend scalable solutions. Escalate complex or unresolved issues to Tier 2 or Tier 3 analysts, managers, or technical teams while documenting details. Maintain accurate documentation of support interactions and resolutions. Guide employees and managers through standard Workday transactions and navigation. Participate in testing and validation of new features, enhancements, or configuration changes during releases, projects, or ad‑hoc activities. Collaborate to identify trends in support requests and recommend training or configuration improvements. Ensure data accuracy by reviewing transactions and performing data audits. Develop and deliver training materials and sessions to improve Workday proficiency and self‑service adoption. Continuously evaluate processes to recommend enhancements for efficiency, accuracy, and user experience. Perform other duties as assigned. Qualifications Bachelor’s degree in Human Resources, Information Systems, or a related field. Workday HCM experience required. Minimum 1‑2 years in HR, HRIS, IT, or helpdesk support preferred. Background in system implementations, upgrades, or process improvements desired. Competencies & Skills Familiarity with HR employee lifecycle processes such as recruiting, onboarding, data management, staffing, time/absence tracking, and offboarding. Advanced analytical and problem‑solving skills with high attention to detail. Ability to diagnose system and data issues and recommend effective solutions. Capacity to translate technical concepts for non‑technical stakeholders. Excellent interpersonal, written, and verbal communication skills. Ability to manage multiple requests and prioritize effectively in a fast‑paced environment. Experience using a case‑management or ticketing system (e.g., ServiceNow, Jira). Proficiency in Microsoft Office Suite (Excel, Word, Outlook). Understanding of data privacy and confidentiality related to HR information. High accuracy in data entry, auditing, and reporting. Strong process management and deadline‑meeting ability. Interest in developing a long‑term career in HRIS or system administration. Equal Opportunity Employer Norwegian Cruise Line Holding’s policy is not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or veteran status. The above statements describe the general nature and level of work performed by people assigned to this classification and are not to be construed as an exhaustive list of all responsibilities or skills. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. #J-18808-Ljbffr