Copy of Owner Services Representative (Part Time)
Maxet Management Group, LLC
Job Description
Job Description
Description:
Edgewater Beach Resort is seeking a proactive and personable Owner Services Representative to join our team. This part-time position plays an important role in supporting resort operations and providing exceptional service to property owners, vendors, and guests.
The Owner Services Representative serves as a friendly and reliable point of contact while helping maintain a welcoming, organized, and secure environment.
Primary responsibilities include:
- Assist property owners with questions and coordinate requests with the appropriate departments.
- Answer incoming calls professionally, provide accurate information, and route messages as needed.
- Track inquiries and communicate with team members to ensure timely follow-up.
- Issue access passes to authorized individuals in accordance with established security protocols.
- Maintain accurate communication logs throughout each shift and during shift transitions.
- Support the Welcome Center during peak periods by assisting with entry, check-in procedures, and general guest inquiries.
- Coordinate lunch and break coverage to maintain uninterrupted service.
- Follow established operational procedures, emergency communication protocols, and management approval requirements.
- Accurately clock in and out through Paylocity, including for scheduled breaks, and follow established procedures for requesting time off.
- Availability to work both Saturdays and Sundays is required.
- Excellent interpersonal and verbal communication skills.
- Strong customer service skills and a professional, welcoming demeanor.
- Ability to remain calm, courteous, and solution-oriented when handling questions or concerns.
- Ability to work independently while maintaining consistent communication with the team.
- Dependable, adaptable, and detail-oriented.
- Ability to follow established procedures, security requirements, and operational protocols.
- Previous customer service or hospitality experience is preferred.
- A valid driver’s license is preferred.
- Ability to work eight-hour shifts in an in-person resort environment.
$25 - $45 per hour
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