Patient Service Representative

Overview

Cross Lavinder Quinn & Park Family Dentistry is looking for a Patient Service Representative in Virginia to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive personalized care in warm and welcoming environment prioritizing patient comfort and advanced treatments for optimal oral health.

Position Overview:

This position is perfect for someone with a passion for providing outstanding customer service a willingness to learn and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones handle patient inquiries make appointments and assist with the completion of the patients treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients lives through exceptional oral care.

What we offer:

• Full time: Monday Tuesday Wed Thursday Friday
  
• Health dental and vision insurance (individual and family coverage)
• Life insurance and disability benefits
• 401(k) plan
• Team-oriented work environment with access to modern dental technology

Responsibilities

• Customer Service; acknowledge smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Qualifications

• Experience working in a dental medical or other health-care office preferred
• Knowledge of insurance plans (HMO/PPO) is a plus
• Experience answering telephone
• Must have exceptional customer service skills

Legal Disclaimer:
We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements. The company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race ancestry color age national origin ethnicity religious creed or belief physical or mental disability marital or familial status legally protected medical condition genetic information military or veteran status sex gender sexual orientation citizenship status or any other characteristic protected by applicable law.

Required Experience:

Unclear Seniority