IT Support Analyst

About Inetum

Inetum is an agile, international digital consulting group. In this post-digital transformation era, our purpose is to empower each of the more than 27,000 people on our team to continuously evolve, enabling them to experience their own "digital flow" in a positive way.

With a presence in 26 countries, we foster flexible career paths, local innovation, and a healthy work-life balance. Furthermore, Inetum is a certified "Top Employer"—a recognition that validates our commitment to employee well-being, professional development, and excellence in talent management.

Job Description

The Technical Support Analyst will provide advanced Level 2 IT support by resolving endpoint, hardware, software, and access-related issues, while ensuring reliable device management, deployment, and IT asset lifecycle operations to maintain a productive and secure end-user environment.

️ Responsibilities:

• Deliver Tier 2 technical support for hardware, software, Microsoft 365, Active Directory, and endpoint-related incidents.
• Manage and deploy devices using Microsoft Intune, including MDM, application deployment, policies, and mobile device support.
• Configure, image, deploy, and maintain laptops, workstations, peripherals, and IT assets throughout their lifecycle.
• Support endpoint modernization projects, operating system upgrades, and service management processes through ITSM platforms such as ServiceNow or Freshdesk.

✅ Requirements

• Proven experience in Level 2 (Tier 2) IT support.
• Strong knowledge of hardware, software, and endpoint troubleshooting.
• Experience with Microsoft Intune, including MDM, application deployment, policies, and mobile device support.
• Solid understanding of Microsoft 365 and Active Directory, including user, device, and access management.
• Experience with imaging, configuring, and deploying laptops and workstations.
• Experience in IT asset management, inventory, and equipment lifecycle management.
• Knowledge of ITSM tools such as ServiceNow, Freshdesk, or similar platforms.
• Experience with operating system upgrade projects and the modernization of endpoint management.
• Experience with SCCM, Apple devices, and JAMF is a plus.
• Hands-on approach, with experience in installing and configuring hardware, printers, scanners, thin clients, peripherals, and cabling.
• Strong customer service orientation, with excellent communication and end-user support skills.

What We Offer

"Top Employer" certification, reflecting our commitment to talent management practices.

Continuous training programs and professional certifications.

A culture rooted in innovation and collaboration.

Physical and emotional well-being programs.

Opportunities for professional growth through international projects.

Commitment to Equality

At Inetum, we promote an inclusive and equitable work environment. All candidates will be considered regardless of gender, identity, sexual orientation, age, ethnic origin, disability, or any other characteristic. Hiring decisions are based exclusively on skills, competencies, and values that align with our organizational culture.