Sales

Job Description

Job Description

Description:

Coordinator, Treat Person, Cashier, Expeditor, Hostess

JOB DESCRIPTION

Since 1940, Dairy Queen® has been one of the world’s best known and loved brands because they have created extraordinary Fan experiences. Lynn Lee Inc. / FalCo. LLC , as a franchisee of forty-one Dairy Queens and growing, works hard every day to protect and maintain the continued success of the Dairy Queen Brand by treating all team members and fans in a way that creates smiles and loyalty. We are a performance-driven organization and firmly believe that our employees are the catalyst to the success of the company. With success as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities through a strong performance and values-minded culture.

Sales-Chill Staff is responsible for assembling and presenting completed treat orders, including stocking, cleaning and maintaining all customers areas in a clean, safe, pleasant manner and to all restaurant safety and health code standards.

Additionally, Sales-Hospitality Staff execute all customer service operations, ensuring all prepared products meet the restaurant standards of quality and excellence.

RESPONSIBILITIES

(Based on customer flow, quality, service, cleanliness, and value presentation to customers, a Treat Area Person is representing this restaurant to customers during entire shift.)

• Greet guests as they enter the restaurant or drive thru.
• Initiate and complete customer transactions quickly and accurately through the drive thru.
• Process customer transactions and maintain an accurate cash drawer throughout shift.
• Assemble and deliver orders to customers quickly and efficiently.
• Keep entire work area clean and sanitary throughout shift.
• Operate and maintain food/drink/treat related equipment and registers properly and safely.
• Answer customer questions about product ingredients and preparation; suggest appropriate items to compliment customer orders. 
• Communicate all significant issues, both positive and negative, with management staff.
  
• Communicate clearly, quickly and politely with co-workers to ensure correct order is served to the customers. 
  
• Prepare treat products following restaurant, health and safety standards and procedures quickly and accurately.
• Be pleasant and alert to customer needs.
• Properly and safely operate and maintain restaurant equipment including related chill equipment while following all health and safety standards.
• Work as a “team” member to assure constant and consistent quality, service, cleanliness and value to each customer.
• Clean work area, organize and stock needed items. Move various treat, paper and cleaning items from other sections of building (or outside building) to immediate work area.
• Stocks and executes proper rotation of products.
• Completes assigned prep work for stocking and set up of chill/work area.
• Controls food production process.
• Assist with end of day cleaning.
• Breaks down and cleans chill area thoroughly at the end of every day as assigned by a manager or shift leader.
• Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock and other cleaning tasks. Occasional need to be out of the building (i.e., parking lot, freezer, trash container areas, etc.) for parking lot pick-up, trash removal and other maintenance and cleaning activities.
• Informs immediate supervisor promptly of all problems or unusual matters of significance.
• Operates chill/work area in accordance with established PRIDE standards, policies and procedures.
• Responsible for quick, accurate and safe treat production process.
• Assists in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness.
• Maintains a positive working relationship with all restaurant employees to foster and promote a cooperative and pleasant working climate.
• Performs other duties and responsibilities as requested by management staff or shift leaders.

WORKING CONDITIONS

• Work in and out of different temperature ranges.
• Stand for long periods of time.
• Lift up to 50 pounds.

QUALIFICATIONS

• Qualified candidates must have excellent customer service skills including strong verbal communication skills, exhibit good manners, proper personal hygiene, positive attitude, and promptness.
• Interact with the public and co-workers constantly during shifts.
• Must be able to move and respond quickly to various requests and commands, read order monitors and communicate clearly and effectively with customers and co-workers.
• Move cases of food/paper products, buckets of sanitizing liquid or cleaner, containers of up to 50 pounds up to 10 times per six-hour shift, stock ice in soft drink dispensers, use sanitizing solutions, stock all items used in customer service area.
• Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
• Travel quickly in customer service area as much as three times for each customer up to as many as 40 customers per hour of shift.
• Must be able to work in and out of different temperature ranges.
• Handling food/drinks/treats and food/drink/treat products constantly.
• Clean up after all kinds of messy situations.
• Must be able to read order monitors.
• Recall and communication of products and contents.
• Practice established food handling procedures and meet any local health regulations.
• Exhibit and use good manners, proper personal hygiene, positive attitude, and promptness.
• Must be eligible to work in the United States.
• AND MOST IMPORTANTLY must be able to contribute to a fun and friendly culture that thrives off of productivity and helping others!