Bilingual Customer Care Representative (English / Spanish Speaking)

Position Overview As a Customer Care Representative, you’ll be the friendly, knowledgeable voice our customers rely on. You’ll resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism. Shift hours: 10:00am – 7:00pm 11:00am – 8:00pm 12:00pm – 9:00pm Key Accountabilities Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service. Troubleshoot and resolve complex account or technical issues using available tools and resources. Promote Associated Bank products and services that meet customers’ needs. Mentor and train new team members to ensure consistent, high‑quality service delivery. Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty. Collaborate with colleagues across teams to improve processes and customer experiences. Uphold compliance with all bank policies, procedures, and regulations. Qualifications High school diploma or equivalent. Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales. Preferred: Bilingual in English and Spanish (eligible for a competitive language differential). Benefits Enjoy over one day off per week; fun on‑site activities; and a $50 bonus for working Saturdays. Additional benefits: Retirement savings plans: 401(k) and pension. Paid time off, including volunteer time. Diversity‑focused Colleague Resource Groups. Competitive salaries with professional development and advancement opportunities. Well‑being programs, incentives, parental leave, employee stock purchase plan, military benefits, and more. Personal banking, loan, investment, and insurance benefits. Equal Opportunity & Inclusion Associated Bank is an equal‑opportunity employer. We welcome and encourage applications from all qualified parties, including those returning to the workforce, individuals with disabilities, those without a college degree, veterans, and individuals of all backgrounds. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status. We fully comply with all applicable enterprise policies, procedures, and laws, including the Bank Secrecy Act and Financial Intelligence Reporting. We are committed to creating a respectful work environment and provide accommodations throughout the hiring process upon request. Compensation Pay range: $17.00 – $26.14 per hour. Actual pay may vary based on location, skills, experience, education, and qualifications. #J-18808-Ljbffr Associated Trust Company, NA