Medical Administrative Assistant 1-Univ Family Physicians (Knoxville)

Job Description Market Range: 04 Hiring Salary: $18.00/Hourly THIS POSITION IS LOCATED IN KNOXVILLE, TN The Medical Administrative Assistant 1 provides front-office support for the University Family Physicians practice within The Department of Family Medicine. This position provides patient scheduling, patient registration, insurance verification, and collecting patient co-pays and account balances. Responsibilities Answers the appointment line and assists patients with scheduling appointments. Performs patient registration/check-ins, patient collections, insurance and demographic verifications. Prepares and mails new patient applications. Completes PCP change forms when necessary, during the check-in process. Answers phone calls and routes calls and messages through EMR. Schedules interpreters for hearing-impaired patients. Communicates with patients regarding their appointments and wait times. Maintains cleanliness of front office space and waiting rooms. Performs other related duties as assigned. Qualifications EDUCATION: High School Diploma or GED. (Vocational or Technical Training preferred). (TRANSCRIPT REQUIRED) EXPERIENCE: Two (2) years of customer service or administrative experience; OR an Associate's Degree in lieu of experience. KNOWLEDGE, SKILLS, AND ABILITIES: Excellent interpersonal and communication skills. Ability to multi-task in a busy work environment. Excellent computer skills. Knowledge and ability to work in Microsoft Office. WORK SCHEDULE: This position may occasionally be required to work evenings.