General Manager I - Carol Stream, IL

CEVA Logistics provides global supply chain solutions to connect people, products, and providers around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co‑create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. Your Role The General Manager is responsible for leading contracts and all employees in the growth and development of additional business opportunities with existing customers. Ensure ongoing customer service and maintaining customer relations by focusing on the contract's daily operations based on the needs of the customer. What are you going to do? Ensure ongoing customer service and maintain customer relations through focusing on the contract's daily operations based on customers’ needs. This is accomplished through daily communications with the customer to discuss service needs and potential problems. Responsible for attainment of profit objectives of contracts, providing financial analysis and decision making for the customer. Responsible for the organic growth and development of additional business opportunities with existing customers. Ensure safety, maintain quality, and establish and monitor cost control programs. Lead and foster creative problem solving, develop positive and professional relationships with customers and within contracts. Work with government departments, social groups, etc. Oversee operations schedule and staff in anticipation of customer needs. Oversee staffing needs of contracts to assure sufficient labor to meet the customer's requirements and control costs. Establish ongoing programs to ensure continuous improvement. This includes the use of Kaizen, LEAN, and the EQS program to maintain quality performance. Establish and monitor cost control programs, including annual budget development, monthly P&L review, payroll, and cost analysis. Through Performance Management projects, guide managerial staff to monitor and control costs on a weekly basis. What are we looking for? Education and Experience: High School Diploma or GED; Bachelor’s Degree in Logistics, 3PL or Transportation is required. Master’s Degree is preferred. At least 10 years’ experience and expertise in operations and business management is required. Skills Must be able to read, write and speak English fluently. Ability to communicate and interact effectively with multi‑functional and diverse backgrounds. Exceptional written and oral communication skills including the ability to persuade, influence, negotiate, and make formal presentations in meetings and training environments. Proficiency in Microsoft Office, internet, web‑based and job‑specific software applications. Characteristics Experience leading large numbers of facilities, geographically dispersed working through people, retaining and growing business. Excellent planning, time management, collaboration, decision making, and organization skills. Ability to develop short and long‑range project planning and effectively communicate information to diverse work groups. Experienced in project management methodologies with a focus on managing solution‑driven strategy plans to achieve goals. What do we have to offer? With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance. Outstanding benefits for employee and family including multiple health plans (company contribution to health savings account), prescription, dental and vision coverage. Company‑paid life insurance, accident insurance, short‑ and long‑term disability coverage and employee assistance plan. Voluntary benefits including additional life insurance, AD&D coverage, buy‑up short‑ and long‑term disability, critical illness, identity theft & legal plan. 401(k) with company match. Flexible Paid Time Off programs including company‑paid holidays. Tuition reimbursement program. About Tomorrow We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career. CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world‑class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment. Equal Opportunity Employment CEVA Logistics is proud to be an equal opportunity workplace and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. Information provided is true and accurate. False statements or information will result in the application being voided. #J-18808-Ljbffr