Operations Manager

Operations Manager

Memphis, Tennessee, United States

Mindful movement. It's at the core of why we do what we do at ALO—it's our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That's the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

Overview

As the Operations Manager, you'll play a vital role in leading our fantastic operations team, all focused on the same value stream to build a world-class operation. Your responsibilities will include managing inbound and pick/pack operations, overseeing outbound shipments, and maintaining inventory. You'll also be the champion for continuous improvement, fostering a lean culture that values our inventory, our people, and our processes.

Responsibilities

• Ensure we meet client SLA agreements and site-specific quality and fulfillment targets.
• Develop and manage daily operational strategies to keep our campus safe and productive.
• Support and nurture the growth of your direct reports.
• Take full responsibility for client operations during your work week, including 2nd shift and weekend/donut shifts when necessary.
• Lead our Individual Performance Management program in your area.
• Plan, prioritize, and communicate shift directives to guarantee efficiency, accuracy, and quality.
• Engage with clients on operational topics to ensure smooth communication.
• Oversee all aspects of quality assurance, including setting metrics, applying industry best practices, and developing new tools and processes to meet quality goals.
• Provide performance evaluations and constructive feedback to your direct reports, including salaried management members.
• Encourage and promote a culture of continuous improvement within the value stream.
• Drive productivity and improvements in line with our KPIs.
• Take ownership of lean process improvement and CI initiatives.
• Organize and manage all necessary resources to enhance safety, quality, customer service, and cost efficiency.
• Ensure all training and skills development programs, along with Standard Operating Procedures (SOPs) within the value stream, are current and maintained.
• Foster a culture of high accountability, engagement, and associate empowerment.
• Manage relationships with on-site seasonal staffing representatives and keep the director of operations informed about seasonal labor needs.
• Handle budget management for the value stream.
• Perform any other duties assigned by your supervisor or manager.

Qualifications

• Bachelor's degree is strongly preferred; a HS Degree or GED is required.
• Experience with process improvement ideologies, such as LEAN, Six Sigma, or similar; Six Sigma certification is a plus!
• At least 2 years of progressive operations experience in a managerial role.
• Experience leading teams of up to 100 associates.
• A proven track record in driving productivity improvements through continuous improvement efforts.
• Execution-focused and performance-oriented.
• Adaptability is key!
• Excellent communication skills.
• Strong motivational abilities to inspire your team.
• Understanding of internal customer requirements.
• A collaborative spirit to drive performance.
• Ability to analyze data for defect identification and root cause analysis.
• Recognize process opportunities that foster growth.
• Strong verbal and written communication skills.
• Capability to establish or enhance quality control procedures.
• Must demonstrate a willingness to learn all operational functions.
• Ability to coach, mentor, and motivate your direct reports.
• Strong influencing skills to collaborate with peers and upper management.
• Proficiency in Microsoft Office, especially Excel.
• Intermediate math skills are a must.