Maritime Center Specialist I

Nauticus Maritime Center Specialist I

Established in 1994, Nauticus is a maritime discovery center that hosts 350,000 visitors annually and is home to the Nauticus Museum, Sail Nauticus sailing center, Schooner Virginia, the Battleship Wisconsin and the Half Moone Cruise Terminal. Nauticus' mission is to benefit the community through education, impactful experiences and by sharing access to maritime resources. Nauticus is seeking a Maritime Center Specialist I that supports the overall function of Cruise and Nauticus events. Nauticus is a maritime discovery center located along the waterfront in downtown, Norfolk offering a unique form of experiential learning for all ages. Through interactive exhibits and STEM to STERN programming, Nauticus uses the museum, Battleship Wisconsin, sailing center, and Schooner Virginia to tell the story of the maritime environment, industry, and the military.

Department Starting Hourly Rate: $15/hour

Essential Functions

Essential Functions include but are not limited to:

• Greet and interact with guests.
• Answer on-site guest questions and resolve guest issues.
• Accurately process monetary transactions and adhere to all cash handling policies.
• Process admission tickets, membership enrollments/renewals/gifts through CRM software.
• Maintain and update membership database ensuring accuracy.
• Supports events by staffing check ins, membership sales, and maintaining lines.
• Supports end of day sales reconciliation, contribute to preparation / closeout of tills utilized by Guest Services team.
• Performs other duties as assigned.

Education/Experience

Work requires knowledge necessary to understand basic operational, or technical processes.

Previous experience working in similar environments: guest relations, entertainment, or educational institutions preferred. Previous cash handling experience, preferred Previous phone customer service experience, preferred

Additional Information & Requirements

Work Location: One Waterside Drive, Norfolk, VA 23510 Work Hours: This position is intermittent part-time working 20 hours per week. Includes weekends, may include some evenings and holidays.