Sr Technical Support Engineer (Knowledge of Advanced Process Control)

We are seeking a Sr Technical Support Engineer to join our industry‑leading Advanced Process Control software support team. The ideal candidate is an innovative thinker, demonstrates high initiative, has great communication skills and works to the highest ethical standards. Responsibilities Provide loyalty‑inspiring customer service that drives user engagement and sustains product usage. Troubleshoot and resolve complex technical and/or engineering‑related problems reported by customers using AspenTech’s proprietary software. Escalate customer issues and drive resolution cross‑functionally within AspenTech. Deliver high‑quality intermediate/advanced level training classes, based on the relevant principles of engineering and industrial processes, to AspenTech customers. Develop and/or maintain customer‑focused training materials for new releases and new applications in the industry. Conduct pre‑sales consultations to identify prospects’ business problems and articulate AspenTech’s products as the solution. Uncover and analyze client/prospect needs to support growth in usage, through a variety of pre‑sales activities. Build strong relationships with customers, understanding their business needs and challenges. Collaborate with other AspenTech functions to maintain and develop business opportunities. Act as a subject matter expert in AspenTech’s pre‑release software testing program to drive improved product quality. Coach fellow team members to enhance their technical skills. Conduct health checks on assigned accounts; deliver onsite support and consultancy; deploy AspenTech solutions in customer business environments. Execute various departmental improvement projects as needed; author technical white papers for publication to AspenTech’s web knowledgebase. What You’ll Need 5–8 years of relevant experience in process industries such as refining, chemicals, pharmaceuticals, or manufacturing. Hands‑on experience working in or supporting real‑world plant, manufacturing, or industrial environments. Prior experience with AspenTech software or comparable advanced process control or industrial software from other vendors. Strong understanding of chemical engineering and process control concepts, including closed‑loop control systems (DCS, PID, computer‑based control). Experience with APC/DCS interface design, implementation, and application architecture. Solid knowledge of industrial systems and architectures (networking, cybersecurity, system architecture, virtualized/edge deployments, industrial communication protocols). Ability to work confidently with data collection, data manipulation, and variable transformation to support analysis and decision‑making. Strong written, verbal, and presentation skills, with the ability to explain complex technical concepts to both technical and non‑technical audiences. Demonstrated coaching and collaboration skills. A customer‑first mindset, with the ability to identify opportunities that drive measurable value, adoption, and long‑term success. Comfortable managing multiple priorities in a fast‑paced, customer‑facing environment. Willingness to travel up to 25%, including occasional international travel. Bachelor’s degree in chemical engineering, electrical/electronic engineering, computer science, or a closely related field, or equivalent practical experience (advanced degrees a plus). Academic or professional exposure to Control Theory is strongly preferred. Preferred / Nice‑to‑Have Qualifications Proficiency with AspenTech online and offline tools. Experience with AspenTech DMC3/GDOT and MES products. Fluency in an additional language. Equal Opportunity Statement AspenTech is an Equal Opportunity/Affirmative Action employer. AspenTech does not discriminate against employees or applicants on the basis of age, race, color, religion, creed, ancestry, sex, sexual orientation, gender identity or expression, pregnancy or related conditions, marital status, familial status, national origin, disability, medical condition, genetic information, citizenship, military service or protected Veteran Status or any other basis protected by applicable federal, state, or local law. Accommodations Reasonable Accommodation: We will provide reasonable accommodations to qualified individuals who have a disability or sincere religious reasons to request accommodation, when necessary to enable the individual to participate in the job application or interview process. If you wish to request an accommodation, please contact us at View email address on click.appcast.io. #J-18808-Ljbffr Aspen Technology