AV Systems Engineer

AV Systems EngineerNCC is seeking an AV Systems Engineer to serve as the ultimate technical authority and principal architect for all video teleconferencing (VTC), digital signage, multi-media conference spaces, and hybrid collaboration environments across the USPTO enterprise. Under the End User Support Operations Support (EUSOS) contract, this role owns the technical roadmap, architectural baselines, and engineering integrity of communication hubs supporting over 15,000 distributed federal workers and executives.Essential Duties and ResponsibilitiesArchitect, standardize, and maintain the blueprint configurations for all USPTO conference rooms, executive boardrooms, hearing rooms, and hybrid collaboration spacesEngineer the precise interfaces where AV hardware meets backend IT infrastructure. Partner with Network Operations to design optimal Multicast/Unicast configurations, VLAN segmentation, and Quality of Service (QoS) mappings for flawless AV-over-IP (AVoIP) deliveryCollaborate with Security Operations & Enterprise Monitoring to ensure all AV/VTC endpoint firmware, control code, and UC applications fully comply with federal security guidelines, including NIST 800-53 controls and DISA STIGsServe as the absolute technical backstop for the contract. Diagnose and resolve complex, intermittent, or systemic AV/VTC failures that defeat Tier 1–3 operational technician teamsLead technical forensic investigations into major collaboration space outages or systemic bugs. Document findings and implement permanent enterprise-wide remediationMaintain an onsite engineering lab to model, test, and validate firmware updates, software patches, and new hardware components prior to deployment within campus-wide rolloutsReview, optimize, and oversee custom control programming configurations to maintain seamless, unified user interfaces across different space types.Other duties as assignedMinimum RequirementsAbility to obtain and maintain a Pubic Trust clearance.Bachelor's degree in Electrical Engineering, Systems Engineering, Information Technology, or an equivalent technical field (or equivalent master-level hands-on experience)Master-level engineering experience of enterprise Unified Communications as a Service (UCaaS) platforms including Microsoft Teams Rooms (MTR), Cisco Webex Room systems, and Zoom RoomsAdvanced master-level command of unified endpoint management architectures (such as Microsoft Intune, MECM/SCCM, Group Policy Objects) across hybrid Windows 10/11 and macOS environmentsExtensive hands-on experience designing, configuring, and programming/troubleshooting major AV ecosystems including Control & Video Distribution: Crestron (NVX, DM), Extron, AM