Conversational- CES Architect

Overview Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Location : This is a hybrid role based in Nashville, TN or Atlanta, GA. About the Job You’re Considering Capgemini is seeking a Conversational / CES Architect to lead the design and implementation of enterprise-grade conversational AI and Contact Center AI (CCAI) solutions. This role requires deep experience with Dialogflow CX, GCP architecture, and telecom domain integrations. As a Solution Architect, you will assess technical feasibility, identify implementation risks, and define the overall solution architecture including system structure, interfaces, design principles, and implementation guidelines. You will leverage both business and technology expertise to deliver scalable, high‑performing conversational AI experiences. Your role Lead the architectural design and implementation of conversational AI solutions using Dialogflow CX, including flow design, fulfillment, orchestration, and testing. Develop backend integrations and webhook services using Python, RESTful APIs, and event-driven patterns. Architect solutions leveraging Google Cloud Platform (GCP) with a strong understanding of CCaaS‑related services. Integrate conversational flows with telecom systems such as CRM, billing platforms, and IVR systems. Utilize GenAI, Playbooks, CCAI Insights, and ADK to enhance automation, agent assist, and customer experience. Establish solution principles, integration standards, and best practices for enterprise conversational systems. Identify architectural risks, non‑functional considerations, dependencies, and mitigation strategies. Collaborate with business teams, product owners, and technical stakeholders to align conversational design with business goals. Your skills and Experience 5+ years of overall experience, including 3+ years designing conversational interfaces or virtual agents (telecom domain preferred). Bachelor’s degree in Computer Science, Telecommunications, or a related field. Hands-on experience with Dialogflow CX, webhook development, backend integrations, and automation scripting. Proficiency in Python, RESTful APIs, and integration patterns. Strong understanding of GCP architecture, cloud components, deployment patterns, and CCaaS frameworks. Experience with Speech‑to‑Text, Text‑to‑Speech, Agent Assist, and CCAI capabilities. Knowledge of telecom-specific challenges such as call routing, number portability, and service provisioning. Familiarity with analytics tools used for conversational performance measurement and optimization. Hands‑on experience with telecom platforms, CRM systems, billing solutions, and IVR environments. Google Cloud certifications (Professional Cloud Developer, CCAI Specialization) preferred. Experience using agile methodologies and design thinking for solution delivery. Compensation and Benefits The base compensation range for this role in the posted location is: $82,082 to $193,440. Capgemini provides compensation range information in accordance with applicable laws. The actual compensation offered may fall outside of the posted range and will be determined based on multiple legally permitted factors. These may include geographic location, education and qualifications, certifications and licenses, relevant experience and skills, seniority and performance, market and business considerations, and internal pay equity. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Benefits Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: Paid time off based on employee grade (vacation, holidays, personal days, sick leave) Medical, dental, and vision coverage Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) Life and disability insurance Employee assistance programs Other benefits as provided by local policy and eligibility Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. Disclaimers : Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the duties, responsibilities, and qualifications required for this position. Capgemini may capture your image during the interview process for verification and onboarding purposes. For information on your rights as an Applicant, please refer to Capgemini’s equal employment opportunity policies. Capgemini is a global business and technology transformation partner with 340,000 team members in more than 50 countries, delivering end-to-end services from strategy and design to engineering, powered by AI, cloud, and data capabilities. #J-18808-Ljbffr Capgemini