Operations Analyst II

Job Description

Job Description

Overview

Operations Analyst II

Job Summary:  

The Operations Analyst II  is responsible for developing and delivering analytical findings creating and maintaining multiple reports and working with a variety of stakeholders to identify areas of advancement on topics ranging from data infrastructure to business strategy decisions. 

Supervisory Responsibilities: 

This position has no direct supervisory responsibilities. 

Essential Duties and Responsibilities: 

Develop and maintain performance metrics reporting for the sales and customer service support teams 

Prepare quantitative analysis using Microsoft Excel SQL and other analytic & visualization tools to develop meaningful insights of various program performance

Provide forward-looking and historical analysis for strategic initiatives through modeling and sensitivity tool usage

Produce clear and concise presentations regarding projects and other assigned tasks

Provide ad hoc analytical support to various teams throughout the business

Create reporting for key performance indicators monitor results and provide analysis of results to company stakeholders

Define benchmarks for success within the division using historical analysis

Collaborate with department leaders to build analyze and defend strategy and business cases for new initiatives workflow enhancements technological enhancements etc.

Translate high level business problems into meaningful analysis and provide recommendations to stakeholders

Complete assigned tasks quickly and with a sense of urgency 

Develop expert knowledge of business processes data generated within each process and flow of data within the database

Skills/Abilities: 

Strong proficiency with Microsoft Office suite especially Excel and PowerPoint

Strong proficiency with Microsoft SQL Server Management Studio

Excellent oral and written communication skills especially relating to presentation development

High level of self-motivation; ability to accomplish goals independently

Strong organizational and time management skills

Analytical and detail-oriented mindset; a high degree of accuracy is required in all functions

Ability to explain complex concepts and data to key stakeholders ignored to assist in decision making

High level of curiosity and problem-solving aptitude

Resourcefulness and ability to push through ambiguity and find answers independently

Vocal and Consistent contributor of ideas to help solve problems and generate solutions

Team player; must be able to contribute to the team and rely on others to achieve objectives

Education and Experience:  

Bachelor’s degree required preferably in Finance Economics Mathematics Business Analytics or related field

Minimum of 2 years’ experience in analyst role (finance operations business or equivalent) required

Experience working with technical applications and programming languages like PowerBI Tableau Python R etc. highly preferred

Certificates/Licenses/Registration

N/A

Financial Responsibilities (budget revenue):

This position has no budget responsibility authority and/or level of control. 

Physical Requirements: 

Work is performed indoors with potential for exposure to safety and health hazards related to office work. Could periodically travel to other office and operational sites.  The noise level in the work environment is usually moderate.

Prolonged periods of sitting at a desk and working on a computer.

SelectQuote Core Values: 

Service: We create positive customer experiences. 

Entrepreneurship: We create innovate & take risks. 

Leadership: We build & invest in high-performing teams. 

Empowerment: We embrace a changing environment. 

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help support & celebrate each other.

Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.

Responsibilities

More than 35 years ago, SelectQuote was founded on one core promise:  to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.

But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.

Qualifications

The Operations Analyst II  is responsible for developing and delivering analytical findings creating and maintaining multiple reports and working with a variety of stakeholders to identify areas of advancement on topics ranging from data infrastructure to business strategy decisions. 

Supervisory Responsibilities: 

• This position has no direct supervisory responsibilities. 

Essential Duties and Responsibilities: 

• Develop and maintain performance metrics reporting for the sales and customer service support teams 
• Prepare quantitative analysis using Microsoft Excel, SQL and other analytic & visualization tools to develop meaningful insights of various program performance
• Provide forward-looking and historical analysis for strategic initiatives through modeling and sensitivity tool usage
• Produce clear and concise presentations regarding projects and other assigned tasks
• Provide ad hoc analytical support to various teams throughout the business
• Create reporting for key performance indicators, monitor results and provide analysis of results to company stakeholders
• Define benchmarks for success within the division using historical analysis
• Collaborate with department leaders to build, analyze, and defend strategy and business cases for new initiatives, workflow enhancements, technological enhancements, etc.
• Translate high level business problems into meaningful analysis and provide recommendations to stakeholders
• Complete assigned tasks quickly and with a sense of urgency 
• Develop expert knowledge of business processes, data generated within each process, and flow of data within the database

Skills/Abilities: 

• Strong proficiency with Microsoft Office suite, especially Excel and PowerPoint
• Strong proficiency with Microsoft SQL Server Management Studio
• Excellent oral and written communication skills especially relating to presentation development
• High level of self-motivation; ability to accomplish goals independently
• Strong organizational and time management skills
• Analytical and detail-oriented mindset; a high degree of accuracy is required in all functions
• Ability to explain complex concepts and data to key stakeholders to assist in decision making
• High level of curiosity and problem-solving aptitude
• Resourcefulness and ability to push through ambiguity and find answers independently
• Vocal and Consistent contributor of ideas to help solve problems and generate solutions
• Team player; must be able to contribute to the team and rely on others to achieve objectives

Education and Experience:  

• Bachelor’s degree required preferably in Finance, Economics, Mathematics, Business Analytics, or related field (or related YOE)
• Minimum of 2 years’ experience in analyst role (finance, operations, business, or equivalent) required
• Experience working with technical applications and programming languages like PowerBI, Tableau, Python R, etc. highly preferred

Physical Requirements:  

Work is performed indoors with potential for exposure to safety and health hazards related to office work. Could periodically travel to other office and operational sites.  The noise level in the work environment is usually moderate.

Prolonged periods of sitting at a desk and working on a computer.

SelectQuote Core Values: 

S ervice: We create positive customer experiences. 

E ntrepreneurship: We create innovate & take risks. 

L eadership: We build & invest in high-performing teams. 

E mpowerment: We embrace a changing environment. 

C ourage: We challenge the status quo & drive continuous improvement.

T eamwork: We help support & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.

At this time SelectQuote does not hire applicants who solely possess temporary work visas requiring employer sponsorship of any kind including but not limited to OPT, H-1B, L-1, O-1, TN, F-1, J-1, E-3, etc.

SelectQuote Insurance Services does not discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.