Automotive Service Advisor

Job Description

Job Description

Poquet Auto is seeking a customer-focused Automotive Service Advisor to join our team in Golden Valley, Minnesota. The Service Advisor serves as the primary point of contact between customers and the service department, ensuring an exceptional customer experience while accurately identifying service needs, preparing estimates, and coordinating repairs. The ideal candidate is professional, organized, and knowledgeable about automotive service and repair.

Key Responsibilities

• Greet customers promptly and professionally, both in person and by phone
• Listen to customer concerns and accurately document vehicle issues
• Recommend necessary maintenance and repairs based on vehicle condition and manufacturer guidelines
• Prepare and explain repair estimates, timelines, and costs clearly and transparently
• Obtain customer authorization for repairs and additional services
• Coordinate workflow with technicians to ensure efficient and timely service
• Provide customers with regular updates on repair status
• Review completed work with customers and explain invoices upon vehicle pickup
• Maintain accurate service records and customer information
• Promote preventative maintenance services when appropriate
• Address customer questions or concerns and resolve issues professionally
• Other duties as assigned. 

Qualifications & Skills

• Previous experience as an Automotive Service Advisor or similar customer service role preferred
• Strong understanding of automotive systems and repair processes
• Excellent communication and interpersonal skills
• Ability to multitask and thrive in a fast-paced environment
• Customer-focused mindset with strong sales and relationship-building skills
• Proficiency with shop management software and basic computer skills
• Valid driver’s license
• High school diploma or equivalent required

Work Schedule & Environment

• Full-time schedule
• Fast-paced, team-oriented automotive service facility

Compensation & Benefits

• $65,000 annual salary
• Schedule: Tuesday - Saturday 
• Free health insurance
• Paid vacation/holidays
• 401K with company match
• Employee discounts on vehicle service and repairs

Why Work at Poquet Auto?

Poquet Auto is the #1 rated used car dealership in the Twin Cities, known for integrity, quality workmanship, and exceptional customer care. We value our employees and offer a supportive environment focused on teamwork, growth, and long-term success.