Front Desk - Southaven Sleep Health Clinic

Job Description

Job Description

Join our growing team!

A little about us and the role you are applying for:

The clinic team is made up of a receptionist, Nurse Practitioner and assistant.

Role consists of greeting and checking in patients, collecting payments, downloading sleep reports, dropping charges, answering phones and text message via our texting service, scheduling patients (follow up, results reviews, reschedule cancels and no-shows), confirming appointments.

Serve as back-up to the medical assistant when needed.

What we are looking for:

Full-time with ability to work Mon-Fri 8am-5pm

Great attitude

Willing to learn

Ability to carry on confident, professional conversations with patients

Cohesive team member who can also work autonomously

Some healthcare or administrative experience preferred

What we offer:

Single provider daily schedule

Base pay with ability to earn additional payouts by achieving designated KPIs (Key Performance Indicators)

We offer up to 3 weeks' vacation (eligible after first 90 days)

6 paid holidays

Supportive team environment focused on patient care and outcomes

Opportunity to grow into advanced patient access or leadership roles

What we're not:

We do not offer medical or dental benefits

No weekend work required

If this sounds like what you are looking for and is a good fit for you, apply today! Applicants deemed as a good match will be asked to take a brief assessment to be eligible for an interview.

Example of Routine Duties

• Enter and maintain patient records in electronic systems
• Schedule patient consult appointments
• Communicate confidently with patients to explain the importance of completing recommended care
• Help overcome common patient hesitations (cost, scheduling concerns, uncertainty) through education and clear communication
• Collect co-pays at visit
• Perform insurance eligibility and benefit verification (training provided)
• Document all outreach and activity according to SOPs
• Coordinate with providers and internal teams to keep patients moving through care

Required Qualifications

• High school diploma or equivalent
• Strong phone presence and communication skills
• Comfortable discussing scheduling, timing, and next steps with patients
• Detail-oriented with strong organizational skills
• Reliable, professional, and patient-focused

Focus Sleep Centers, accredited by the American Academy of Sleep Medicine, specializes in testing and treating sleep disorders such as snoring, sleep apnea, narcolepsy, and more. Our professional staff of doctors, nurse practitioners, and board registered sleep technologists are dedicated to providing optimal care for our patients. We offer overnight sleep studies in a comfortable hotel-like setting and may provide home sleep studies for eligible patients.

Company Description

Focus Sleep Centers, accredited by the American Academy of Sleep Medicine, specializes in testing and treating sleep disorders such as snoring, sleep apnea, narcolepsy, and more. Our professional staff of doctors, nurse practitioners, and board registered sleep technologists are dedicated to providing optimal care for our patients. We offer overnight sleep studies in a comfortable hotel-like setting and may provide home sleep studies for eligible patients.