SERVPRO® Operations Manager

Job Description

Job Description

This position is responsible to lead, motivate, and support our Knoxville restoration division to ensure customer satisfaction, revenue growth, profit growth, management development, and staff development. This role oversees all operational activities and ensures the completion of operational objectives. 

Are you a proactive leader who thrives in a dynamic, fast-paced environment? Do you have a passion for driving efficiency, supporting teams, and delivering exceptional customer experiences?

Join SERVPRO® Team Cuthbertson as a Restoration Operations Manager, where you’ll be at the heart of leading our local operations, restoration teams, and effective project management.

In this role, you will collaborate closely with key stakeholders to ensure seamless project execution, achieve financial objectives, and maintain high levels of customer satisfaction. You’ll  manage a wide range of responsibilities including recruitment, training, performance management, and project coordination.

We are seeking an organized and detail-oriented restoration professional who excels in communication and problem-solving. If you are passionate about fostering a productive work environment and driving team success, this is the ideal opportunity for you.

Key Responsibilities

• Continuously pursue strategic and operational objectives.
• Oversee the management of operational activities.
• Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization.
• Develop, implement, and maintain quality assurance protocols to ensure a positive customer and client experience.
• Work closely with local staff to ensure operations remain compliant with legal and regulatory requirements.
• Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, and consumables.
• Recruit, hire, train, coach, and manage the restoration personnel.
• Make sure standards are of high quality and ensure all services comply with safety rules, policies, and procedures.

Qualifications

• Associate or bachelor’s degree in business, Construction Management, or related field.
• Proven management experience in the restoration industry experience.
• Intermediate math skills. Proficient computer skills. Excellent leadership skills.
• Knowledgeable at job costing and quality control.
• IICRC certifications (Fire, Water, Drying, Mold, etc.)
• This job requires the use of Personal Protective Equipment including the wear and use of respirators.
• Ability to successfully complete a background check, drug screen, and clean driving record; subject to applicable law.

What We Offer

• Competitive compensation and significant bonus potential.
• Use of an assigned company vehicle.
• Paid vacation and sick time, 9 paid holidays.
• 401(k).
• Medical, dental, vision and workplace insurance benefits.

About Us

Founded in 2008 by Jeff and Jessica Cuthbertson in Chattanooga, TN, SERVPRO® Team Cuthbertson has quickly become a leading force in the restoration industry. Since our inception, we've expanded our footprint beyond Chattanooga, with successful franchise locations in Knoxville, TN, and throughout Orlando and Central Florida. With 16 franchise locations currently operating, we are proud to be among the largest franchise operators in the Southeast.

Our Mission : To restore property and peace of mind to our customers - while providing value to our clients , creating opportunities for our employees , and contributing to our communities . We strive to be the premier restoration company in our markets.

Our Commitment : Driven by a passion for excellence, we deliver top-quality services in every project. Our dynamic and inclusive company culture is built on mutual respect, collaboration, and empowerment. We recognize that our employees are the cornerstone of our success and are dedicated to their ongoing development through continuous training and improvement.

More Than Restoration : At SERVPRO® Team Cuthbertson, we're committed to restoring lives and building lasting relationships. Our compassionate approach goes beyond property damage, providing support and guidance to our clients during challenging times.

Join Us : As we continue to grow, learn, and serve, we invite you to join us on our journey. Together, we can make a difference in the lives of those we serve, with unwavering dedication and integrity.