Patient Registration Representative

Patient Registration Representative

Under general supervision, follows standard operating procedures and protocols for all bedside patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections. Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers. Advocates on the caller/customer behalf to ensure their needs are met. Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.

Minimum Required Qualifications:

• High School Diploma
• 1 year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting
• Strong computer skills and working knowledge of Microsoft Office products
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff
• Must be willing to be on your feet for long periods and able to instruct others
• Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions

Preferred Qualifications:

• EPIC training/experience
• Insurance payor systems experience
• ICD-10 medical terminology experience

Length of Assignment: 6 months with possible extension

Shift / Hours Per Week: Possible shift: 6pm-6:30am, 3 days a week, every other weekend

Systems: Epic

Start Date: ASAP