Operations Associate

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

JOB SUMMARY:

The Operations Associate is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments.

• Real time audits of stop data being input by delivery teams and reporting exceptions

• Monitoring progress of delivery teams and communicating potential issues with time windows

• Receiving inbound calls from delivery teams reporting issues

• Communicating all potential delivery issues to the appropriate internal and external customers

• Printing, organizing, and processing paperwork associated with the delivery process

• Using additional resources to resolve issues that may prevent delivery

• Assisting with warehouse duties and handling freight with a pallet jack when needed

Primary Customer Experience Responsibilities:

• Resolving issues with delivery teams, external customers, and internal customers

• Communicating, in real time, the essential details regarding an issue via phone, text, and email

• Creating a positive, professional, and friendly environment

• Communicating with Vendor Owners and their Contracted Workers regarding Key Performance Indicators (KPIs)

Skills/Competencies:

• Excellent oral and written communication and problem-solving skills

• Technological aptitude using the internet and online tools

• Ability to multitask

• Excellent organizational skills with emphasis on detail

Company Benefits:

• Medical

• Dental

• Vision

• 401k + Company Match

• Employee Assistance Program

• Paid Time Off

• Flexible Work Schedules (when possible)

• And more!

Pay Range:

$20.00 - 22.00 per hour

Schedule:

Monday - Friday, 1:00pm - 9:30pm; ability to work weekends as needed.

The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

#INDEED

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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