Supervisor

Benefits:

Frequent performance-based incentive opportunities

Growth opportunities

Paid training

Flexible schedule and time off

25% employee discount

Free ice cream/beverage every shift

About Us

Far Out is a New Zealand Style ice cream shop based in Boston, MA. Founded in 2019, Far Out aims to bring New Zealand’s signature Real Fruit Ice Cream to the rest of the world, one cone at a time. Guests choose a fruit from a wide variety of options to be mixed with a hard scooped ice cream base, creating a made-to-order finished product which stands apart from both traditional hard scooped and soft serve ice creams. Our core focus is on enlightened hospitality and delivering the highest quality product and experience for both our customers and our teammates. Far Out is continuing to expand rapidly, and as a result we are looking for motivated individuals who are eager to be a part of a growing small business and super fun team!

Job Description

Far Out Ice Cream is hiring for the Supervisor position. This is a customer facing role in which you prepare ice cream and beverages, help customers with ordering, and maintain cleanliness of the store.

Far Out Supervisor Responsibilities:

Prepare ice cream and beverages according to Far Out standards and customer requests

Provide exceptional customer service, greeting customers and answering questions about our menu and offerings

Maintain a clean and organized work area, including dipping cabinets, toppings bar, and serving area

Restock supplies and prepare ingredients as needed

Operate point-of-sale system and handle cash/card transactions

Follow health and safety guidelines to ensure food safety and cleanliness

Assist with opening and closing procedures, including cleaning and sanitizing equipment

Participate in team meetings and training sessions

Other duties as assigned

Far Out Supervisor Expectations:

Customer-Centric Approach: Treat every customer interaction as an opportunity to create a positive and memorable experience. Go above and beyond to ensure each guest feels valued and appreciated.

Product Knowledge: Be well-versed in our menu offerings, ingredients, and preparation methods. This knowledge empowers you to confidently answer customer questions and make recommendations.

Effective Communication: Actively listen to customers, understand their preferences, and tailor your service accordingly. Clear and friendly communication is key to building rapport.

Problem-Solving Skills: Address customer concerns or issues promptly and professionally, seeking solutions that leave a positive impression.

Attention to Detail: Pay close attention to the presentation of our products and the cleanliness of our store. A well-maintained environment enhances the overall customer experience.

Team Collaboration: Work seamlessly with your fellow teammates to ensure a smooth and efficient workflow, contributing to a positive and enjoyable atmosphere for both customers and staff.

Qualifications

One year of fast-paced food service experience (preferred)

Strong customer service skills with a focus on hospitality

Knowledge of food handling and sanitation practices

Reliable transportation to our Brookline location

3 month minimum commitment

Pay: $18 - $25 per hour ($16/hr + tips)