PALM Health Navigator & Client Success Specialist
PALM Health
Job Description
Job Description
Description:
Why PALM Health?
PALM Health is an integrative medicine and wellness center offering a comprehensive range of medical, preventive care, mental health, fitness, nutrition, and spa services designed to improve our members’ overall well-being. We provide highly personalized, advanced preventive care and treatment, including attention to our members’ physical, emotional, and mental health. Our customized prevention and therapeutic programs integrate a highly innovative combination of proven disciplines. This is where you come to discover everything you need to attain, regain, and sustain health.
The PALM Health Navigator & Client Success Specialist plays a vital role in creating exceptional member experiences while maximizing member satisfaction, engagement, and long-term retention. This highly collaborative role serves as a trusted partner to members, helping them fully utilize their PALM Health membership while ensuring a seamless, personalized experience throughout their membership.
Requirements:The primary responsibility of this position is to guide members through the membership renewal process. Through proactive outreach and meaningful conversations, the Navigator connects with members to understand their experience, celebrate their progress, identify opportunities to maximize any remaining membership benefits, and ensure they are receiving the greatest possible value from their membership. The Navigator thoughtfully reviews renewal options, helps members explore solutions if their health goals or interests have evolved, addresses questions or concerns with empathy and professionalism, and facilitates a smooth, personalized renewal experience.
Skills and Qualifications
- Proven experience in membership management, community engagement, or related roles
- Excellent interpersonal and communication skills, both written and verbal
- Strong organizational skills
- Ability to build rapport and foster positive relationships with diverse groups
- Proficiency in CRM software
- Self-motivated with a proactive approach to problem-solving
- Ability to work independently and as part of a team
- Bachelor's degree in Business, Communications, or a related field preferred
$57.4k - $98.35k
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