Vaccine Key Customer Leader - Central CA at Merck Los Angeles, CA

Vaccine Key Customer Leader – Central CA – Merck Los Angeles, CA. Under the guidance of the Director, Commercial Operations‑Vaccines, the VKCL is the primary vaccine point of contact for assigned large private and public sector customers within the designated market. The VKCL engages with C‑/D‑suite customers in assigned accounts and collaborates with the extended company field team to ensure implementation and pull‑through at the individual clinic, hospital, and provider level. Responsibilities The VKCL will be accountable for the Vaccines business performance, business relationship and customer experience with assigned customers, coordinating appropriate company resources and personnel to meet the needs of the customer. Actively develops, enhances and applies a deep understanding of assigned customers, the local market healthcare and vaccination ecosystem, and ensuing interplay, translating into potential business opportunities. Demonstrates and applies in‑depth knowledge of the vaccination landscape including: vaccination schedule, quality measures, reimbursement processes, key factors affecting uptake, local immunization registries, coalitions, and school requirements. Responsible for demonstrating strong collaboration and coordination with all company customer‑facing roles. With all assigned accounts, the VKCL will build a Vaccines account strategy focused on increasing appropriate use of our company’s Vaccines and coordinating the account team execution consistent with the strategy and customer needs. Identifies key vaccine decision‑makers and influencers, understands their concerns and priorities, builds trusting relationships that differentiate our company. Collaborates with internal and customer stakeholders to formulate approach and select/deploy solutions to meet customer needs. Identifies strategic customers within region/geography that afford our company differentiated business opportunities and prioritizes their importance. Stays abreast of competitor approaches and our company’s customer contracting strategy; engages appropriate account team members (field and HQ) to capitalize on opportunities to grow/defend the Vaccine business. Education Requirements Required: BA/BS Preferred: MA/MS/MBA in Business, Marketing, Science, Healthcare or Public Health Required Experience Minimum of five (5) years experience in sales leadership, key account management or client service management, marketing, and/or strategy preferably in the healthcare industry. Minimum of two (2) years experience working in sales leadership or strategic account management with key thought leaders or high‑influence customers in public health, large group practices, hospitals/systems, or managed care organizations. Ability to build and develop customer relationships, including influencing senior management and key thought leaders. Excellent interpersonal and communication skills, with ability to interact with individuals from a variety of cultures and disciplines. Strong peer leadership and ability to collaborate with and coordinate activity among individuals in different reporting structures within the organization. Self‑motivated with the ability to perform independently. Innovative thinking and exceptional business acumen, analytical and problem‑solving skills. Proficient in Microsoft Excel, PowerPoint, Word and Outlook. Valid driver’s license. Travel (25%) as needed based on candidate’s location within the geography. Preferred Experience Minimum of two (2) years experience working in/with vaccines; strong understanding of vaccination products, processes, and marketplace. Recent local market and customer knowledge. Experience in a strategic or management role in public health or health system/medical group. Strong understanding of compliance‑related concepts, including laws and regulations governing pharmaceutical/vaccine marketing and sales activities. Required Skills Accountability Account management Business opportunities Client management Commercial account management Consumer relations Contract management Customer experience management Customer management Customer needs analysis Customer relationship management (CRM) Data analytics Executive management Financial acumen Healthcare trends Identifying sales opportunities Independent thinking Interpersonal relationships Key account planning Lateral leadership Leadership Managed care marketing Market research Profit planning Preferred Skills Strategic planning and execution Stakeholder management Health economics and outcomes research Regulatory and compliance knowledge Cross‑functional teamwork Hybrid Work Model Effective September 5, 2023, employees in office‑based positions in the U.S. will work a hybrid schedule of three on‑site days per week, Monday‑Thursday, with Friday remote unless business‑critical tasks require on‑site presence. This model does not apply to field‑based, facility‑based, manufacturing‑based, or research‑based positions, to union positions unless specified, or to roles designated “remote.” Salary Salary range: $169,700.00 – $267,200.00. Benefits We offer a comprehensive package of benefits, including medical, dental, vision, healthcare, and other insurance benefits for employees and families, retirement benefits (including 401(k)), paid holidays, vacation, compassionate and sick days. Equal Employment Opportunity As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. #J-18808-Ljbffr Merck