Call Center Representative

Call Center Representative

Job Type: Full Time

Job Description And Responsibilities

• Answer calls and process invoices.
• Review and improve any processes that resulted in a poor customer experience, creating a continuous improvement mindset.
• Offer problem solving solutions to customers and colleagues with a 'can do' attitude.
• Manage external agencies for call 'overflow' management.
• Work closely with 70+ locations to ensure software training and compliance (that enables agents to dispatch techs)
• Stay up to date on construction, accidents, traffic, and other situations that may hinder service crews and alerting crews to these issues.

Requirements

• Ability to work in a hybrid environment (in the office and remotely)
• Self-motivated and committed to performing in a drama free culture.
• Ability to effectively organize and prioritize own workload and the team without reliance on others.
• The passion to take ownership and stick with an issue until it is resolved.
• Excellent oral and written communication skills
• Excellent computer skills including Microsoft Office
• Ability to quickly learn new software and new computer programs.
• Flexible with working hours including weekends, holidays, evenings.

Work Authorization

United States (Required)

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Why Join McCarthy Tire?

At McCarthy Tire, you're not just starting a jobyou're building a career with a company that values safety, growth, and long-term success.

Benefits include:

• Strong safety culture with paid training
• Weekly pay
• Medical, vision, and dental insurance
• Paid holidays and paid time off
• Career growth and advancement opportunities
• Supportive, team-oriented work environment