Host/Hostess

Job Description

Job Description

Company Overview:

Castaway, recognized as one of Travel + Leisure's "Best Date Spots in America," offers a distinctive dining experience where both guests and team members are treated like stars. Our seasonally inspired menu showcases premium cuts of meat sourced from top-tier butchers, an exquisite raw bar, vegetable-forward sides, and customizable charcuterie boards. Castaway has garnered numerous prestigious accolades, including being named one of the "Most Romantic Restaurants in LA" by Thrillist, LA Weekly, Gayot, Yelp, OpenTable, and NBC.

At Castaway, our mission is to continuously innovate and deliver a five-star experience to our team members, guests, and the community. SRC is committed to fostering internal growth, collaboration, and teamwork, while creating a positive and supportive work environment. We are excited to welcome our next valued team member to join us in this pursuit.

Job Summary:

The Host/Hostess makes guests feel welcome and provides exceptional guest service by greeting guests upon arrival, escorting them to their table, ensuring their dining experience has been excellent, and bidding guests farewell as they leave. They also manage seating charts, respond to guest inquiries and phone calls, and assists fellow team members and other departments wherever necessary to maintain positive working relationships.

Responsibilities:

• Greet guests with a warm and welcoming attitude.
• Manage the seating chart and efficiently seat guests while balancing guest preferences and server sections.
• Provide accurate wait times and ensure guests are comfortable during their wait.
• Answer phone calls, take reservations, and manage the guest list.
• Maintain a clean and organized front-of-house area, including the host stand and entryway.
• Communicate effectively with servers, bussers, and managers to ensure a seamless guest experience.
• Handle guest inquiries and concerns with professionalism and a positive attitude.
• Assist with other tasks as needed, including helping with special events.

Qualifications:

• Flexibility to work varied hours, including weekends and holidays are mandatory.
• Excellent communication and interpersonal skills.
• A friendly, outgoing personality with a passion for customer service.
• Ability to multitask and stay calm under pressure in a busy environment.
• Strong organizational skills and attention to detail.
• Prior experience as a host/hostess or in a customer-facing role is preferred but not required.

Physical Demands:

• Must be able to walk and stand for hours at a time. Lift and carry up to 10-30lbs.

Benefits:

• Continuous learning and skill development through workshops and training sessions.
• Full time employees qualify for comprehensive health plans, employer-paid life insurance, supplemental benefit plans, 401k with annual employer match.
• Employee Assistance Program (EAP)
• Team member discounts on food and beverages.
• Opportunities for growth + advancement.
• Annual Paid Sick Time - renewed yearly
• Management Referral Program - Earn up to $4,000 for referring top talent to qualifying management positions.
• A dynamic and positive work environment.
• ...And more!

Compensation: $18-$19 / hour

Disclaimer:

This job description outlines the general nature and level of work expected for this position. It is not an exhaustive list of all responsibilities, duties, or skills required.

We are an Equal Opportunity Employer and recognize that people are our greatest asset. It is our policy to provide equal employment opportunities to all individuals regardless of race, creed, color, religion, national origin, gender, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, sexual orientation, or any other characteristic protected by law.

Specialty Restaurants Corporation maintains a drug-free workplace and will consider qualified applicants with criminal histories in accordance with local, state, and federal law.

Preferred Education: High School Diploma or college degree.

Licenses & Certifications Required:

• Food Handler Certificate
• California RBS Certificate
• Sexual Harassment Certificate