Member Service Representative 1 - MetroWest

[ Financial Freedom Happens Here – and it starts with YOU. At FAIRWINDS Credit Union, we’re more than a workplace; we’re a team on a mission. Join the credit union nationally endorsed by The Dave Ramsey Show, where every day is a step toward financial freedom - for our members and for you. As a Member Service Representative for our MetroWest branch, you’ll be the first step in helping our members live financially free. The MSR role starts at $18.00/hour, with the opportunity to self-promote and receive a pay increase in your first year! Your Role in Our Mission: * Welcome members with a friendly and professional attitude, ensuring every interaction is personal and positive. * Perform routine teller transactions with accuracy and efficiency, including deposits, withdrawals, loan payments, and check cashing. * Educate members on FAIRWINDS products, services, and digital tools such as mobile and online banking, helping them manage their finances more conveniently. * Assist members with account questions, service issues, and general inquiries, escalating as needed to resolve concerns quickly.

• Maintain balancing standards and operational compliance for all transactions.
• Support branch goals by identifying member needs and referring them to

appropriate teammates for lending, account services, or investment solutions. * Maintain the appearance and organization of your teller station and the branch environment. * Participate in individual and team coaching sessions to build product knowledge and improve member service skills. * Live and model The FAIRWINDS Way values in everything you do. What Makes You a Great Fit:

• A strong desire to serve others and help them improve their financial lives.
• Excellent communication skills and a professional, positive attitude.
• Comfortable handling cash and working with technology in a fast-paced

environment. * Detail-oriented with strong problem-solving skills and a willingness to learn. * Previous customer service, retail, or cash handling experience is a plus, but not required; we’ll train the right person with the right attitude! A Culture of Care and Reward: You give your best, and we give back with a comprehensive and meaningful rewards package:

• Enjoy 11 paid holidays and generous paid time off to recharge and reset
• Build your future with a 6% 401(k) match
• Eligible to receive a $700 annual contribution to your Health Savings Account
• Access our comprehensive maternity leave program to support growing families
• Stay covered with medical, dental, vision, disability, and life insurance
• Grow your career through leadership development, tuition assistance, and

advancement opportunities * Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program * Thrive in a purpose-driven, people-first culture where your impact matters This is more than your next job. It’s your next step in changing lives; starting with your own! About FAIRWINDS Credit Union At FAIRWINDS Credit Union, Financial Freedom Happens Here. Headquartered in Orlando and proudly serving members for over 70 years, our mission - changing members’ lives on the journey to Financial Freedom - drives everything we do, with a clear vision: Members financially free. Through The FAIRWINDS Way, we champion a culture of integrity, accountability, and teamwork, and we’re nationally endorsed by The Dave Ramsey Show as a trusted provider of financial wellness. Recognized as one of Forbes’ 2025 Best-in-State Credit Unions and one of Orlando Business Journal’s Best Places to Work, FAIRWINDS is a top workplace where your purpose matters and your growth is supported every step of the way! [