Bilingual Customer Care Associate

Job Description Since 1976, Furniture Mart USA has been more than just a furniture retailer, it’s a place where people come to build careers, not just jobs. We believe in hiring great people and giving them the tools to grow, thrive, and make a difference. If you're passionate about helping others transform their house into a home, you’ll feel right at home here too.

Join a team that’s built on trust, teamwork, and a shared commitment to excellence. Whether you're just starting out or looking to take your career to the next level, Furniture Mart USA is where your future begins.

Our mission is simple: Transform houses into homes, employees into family, and customers into friends. If you share our vision and values, we invite you to join our team.

Starting Wage: $20/hour

Summary:

Make a positive difference by playing a key role in achieving our customer satisfaction! This exciting opportunity allows you to utilize your excellent customer service skills while being a part of a fun, friendly, family-like team. No sales or collections involved!

• Full-Time (40 hrs/wk): Monday - Friday 9AM - 6PM, and every other Saturday 9AM - 6PM
• Answer incoming calls from customers
• Order parts for our customers, stores, and warehouses
• Schedule sales orders, exchanges, credit memo's, and in-home repairs
• Follow-up with customers
• Process cancellations & reschedule deliveries
• Contact customers to schedule furniture deliveries

Requirements/Qualifications:

• Bilingual (Spanish/English)
• Upon job offer, must be able to pass a background check prior to starting employment
• Computer and telephone experience required
• Ability to listen and effectively resolve problems
• Ability to act calmly under stressful conditions
• Exhibit excellent verbal communication and listening skills
• Possess customer-satisfaction focus with excellent customer service and interpersonal skills

Benefits: What’s in It for You?
As a full-time member of our Furniture Mart USA family, you will enjoy:

• Paid Training
• Full benefits package: Medical, Dental, Vision, Life, Disability, Paid Time Off, and more
• 401(k) with employer match
• Big employee & family discounts on furniture and mattresses

Furniture Mart USA is an Equal Opportunity Employer