In Room Dining Captain The Little Nell

Job Description Position Summary The In-Room Dining Captain oversees the daily operations of the in-room dining service, ensuring exceptional guest experiences through efficient order management, quality control, and team leadership. This position reports to the In Room Dining Manager. Job Posting Deadline Applications for this position will be accepted until May 10, 2026. Essential Job Functions/Key Job Responsibilities Supervise and coordinate the daily operations of the in-room dining service Ensure all orders are prepared, delivered, and presented according to hotel standards Train, mentor, and support in-room dining servers to maintain exceptional service quality Monitor guest orders and special requests to ensure accuracy and satisfaction Assist with taking orders, delivering food, and setting up in-room dining experiences as needed Maintain cleanliness, organization, and proper stocking of in-room dining areas Handle guest concerns and resolve service issues promptly and professionally Collaborate with the kitchen and other departments to ensure seamless service Conduct regular quality checks on food presentation, temperature, and overall guest experience Oversee the collection and retrieval of trays and dining equipment from guest rooms and hallways Maintain records of in-room dining transactions, inventory, and team performance Uphold hotel policies, safety standards, and brand service guidelines at all times Other duties as assigned Qualifications Education & Experience Requirements High School Diploma or equivalent preferred 3-4 years experience with Food and Beverage Knowledge, Skills & Abilities Strong knowledge of food and beverage menus, including preparation and presentation standards Proficiency in point-of-sale systems and order-taking procedures Knowledge of hotel policies, services, and room layouts to assist guests effectively Excellent communication skills for interacting with guests, servers, kitchen staff and telephone Strong organizational skills to manage orders and ensure timely service Knowledgeable of 5-star standards Ability to handle guest complaints and service issues in a professional manner In-depth knowledge of food safety, sanitation standards, and health regulations Strong problem-solving skills to address service challenges and guest requests Strong leadership and interpersonal skills to foster a collaborative team environment Attention to detail in ensuring order accuracy and quality of service Ability to remain calm and composed under pressure or during peak service times Ability to prioritize tasks and manage multiple orders simultaneously Ability to delegate and supervise effectively Ability to lead, train, and motivate a team to deliver high-quality service Good command of the English language Work Environment & Physical Demands Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50) Job Benefits This position is classified as a regular full-time position eligible for the following benefits: Health, Dental and Vision Insurance Programs Flexible Spending Account Programs Life Insurance Programs Paid Time Off Programs #J-18808-Ljbffr