Director, Account Management
Success Matcher Recruitment
About the job Director, Account Management
About the Role
- 5-10 years in enterprise Account Management or Customer Success, with 2+ years of direct team management experience
- Proven track record managing enterprise accounts at a technical/industrial software company (e.g., Palantir, C3.ai, Optimizely companies selling to buyers who make real-world products, not marketing/fintech SaaS)
- Experience at a growth-stage company scaling an AM/CS function
- Strong academic foundation comfortable with numeric/statistical concepts; a degree in a science, chemistry, biology, or other quantitative field is a plus
- Demonstrated ownership of renewal/expansion strategy and GRR/NRR metrics
- Experience managing complex enterprise implementations with multiple stakeholders
- Executive presence able to credibly engage C-suite stakeholders at Fortune 500 customers
- Based in or willing to relocate to NYC (hybrid, in-office)
- Able to travel 20-30% for customer engagements
Vacancy posted 2 days ago
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