Food Runner

Job Description

Job Description

Description:

Position Summary

At Texas Card House, we are dedicated to providing the highest quality of service to our guests. We take pride in delivering memorable, positive experiences for every one who walks through our doors.

The Food Runner is responsible for delivering food and beverages from the kitchen to guests in a timely and efficient manner. This role involves ensuring that orders are accurate, presenting food in an appealing way, and providing excellent customer service. The Food Runner works closely with servers and kitchen staff to ensure smooth coordination and a positive dining experience for guests. Strong communication, attention to detail, and a sense of urgency are essential for success in this role.

We encourage applicants from all backgrounds including those with criminal records and/or requiring accommodations to apply.

This role will be in-person located in our TCH location: Austin 

Key Responsibilities:

• Deliver food and beverages to guests in a timely and courteous manner.
• Maintain a clean and organized dining area by refilling drinks, bussing tables, and ensuring proper table setup.
• Collaborate with servers and kitchen staff to ensure smooth workflow and efficient service.
• Provide excellent customer service by addressing guest inquiries and requests with a positive attitude.
• Follow all Texas Card House food safety and sanitation procedures.

Qualifications:

• Active Food Handler’s Certification (Required)
• Active TABC Certification (Required)
• Experience working in a fast-paced restaurant environment (preferred)
• Strong ability to multitask and prioritize tasks effectively
• Excellent communication and interpersonal skills
• A positive and professional attitude
• Ability to work independently and as part of a team
• Commitment to providing exceptional customer service

Work Environment:

• Casino gaming environment with noise, bright lights, and high-energy atmosphere.
• Professional kitchen environment involving exposure to heat, fast-paced conditions, and strict food safety standards.

Shift availability:

• Day shifts
• Evening shifts
• Night shifts
• Weekends/Holidays as needed

Physical Requirements:

• On-site, in-person role.
• Mobility: Ability to walk, stand, and move quickly throughout the restaurant for extended periods.
• Dexterity: Ability to carry trays of food and beverages, ensuring safe delivery without spillage.
• Vision: Ability to read order tickets, identify food items, and deliver them accurately to the correct guests.
• Hearing: Ability to hear customer requests and communicate with kitchen staff and servers in a noisy environment.
• Communication: Clear verbal communication with guests, servers, and kitchen staff to ensure accurate delivery and a positive experience.
• Endurance: Ability to maintain focus and energy during long shifts, including walking, standing, and carrying food.
• Lifting: Ability to carry trays or food items weighing up to 25 pounds.
• Environment: Ability to work in a bustling, crowded environment with fluctuating noise levels and varying temperatures.
• Reasonable Accommodations: The employer will provide reasonable accommodations for qualified individuals with disabilities to perform the essential duties of the role.
• Reasonable Accommodations : TCH will provide reasonable accommodations for qualified individuals with disabilities to perform the essential duties of the role.

Job Details:

• Job Type: Part-time / Full-time
• Expected hours: 20 – 40 per week
• Pay: $7.50 + tips

Benefits:

• Medical Insurance (**Available to Full-Time Employees only)
• Dental & Vision Insurance
• Employee Discounts (Gym, Food, Merchandise, and more!)
• Flexible Schedules

Equal Opportunity Employer

Texas Card House is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. 

If you require any accommodations during the application process or while performing any job duties, please inform us so we can ensure equal access.