Programs Coordinator

Job Description

Job Description

About us:

When you join the Arrowleaf team, you are committing to a meaningful career where your work will make a difference for your neighbors throughout Southern Illinois and strengthen our region as a whole. You’ll have a chance to build well-being not just for the people you work with, but for yourself as well, as you gain life-changing experiences, enjoy highly competitive benefits, and experience unmatched opportunities for advancement.

Mission: Arrowleaf’s mission is to help all Southern Illinoisans reach their full potential. We provide resources and opportunities that support individuals of all ages so they can thrive, make our communities more vibrant, and build economic prosperity that benefits everyone.

Vision:  We envision a Southern Illinois where all individuals are contributing to a community that is safe and vibrant for everyone.

Visit our website: myarrowleaf.org/employment to learn more about Arrowleaf

Job Title:  Programs Coordinator 

Home Office:  Anna, IL or Cairo, IL 

Area of Focus:  Behavioral Health 

Program(s):  Crisis Response and Intervention Services program (590) - The Crisis Response and Intervention Services, which are available 24/7, help people of all ages deal with immediate stressors, minimize the negative effects of physical or mental health challenges, and cope with a loss of functioning in any area of life. Community Support Team (CST) - Behavioral Health: Outpatient Mental Health Programming helps individuals build life skills and well-being through behavioral health counseling, psychiatric care, and other care coordination and support services. - SAMHSA CCBHC: Serves individuals living with a mental or substance use disorder who seeks care, including those with severe mental illness (SMI), substance use disorder (SUD) including opioid use, children and adolescents with serious emotional disturbance (SED), individuals with co-occurring mental and substance disorders (COD), and individuals experiencing a mental health or substance-related crisis.

Immediate Supervisor:  Behavioral Health Officer 

Supervises:  Crisis Engagement Specialists, Crisis Counselors , CST Peer, Case Manager, and Therapist/Counselor

Hours of Work:  Full-time 40 hours/ week. Participates in QMHP on-call rotation and/or 24/7 crisis consultation.

FLSA Classification: Non-exempt

Programs Coordinator Minimum Qualifications : Master’s Degree in Human Services or related field – minimum; Must qualify as QMHP; supervisory experience and at least 2 years of experience in crisis response services is preferred.

Programs Coordinator Special Requirements:  Must be 21 years of age; maintains a valid driver’s license and vehicle liability insurance; operates agency vehicles and personal vehicles while always driving for agency business in a safe and lawful manner; maintain First Aid & CPR certification; must complete required registry clearances and criminal fingerprint background checks; travel to all agency sites when appropriate; schedules evening / or weekend hours as necessary; participates in QMHP on-call rotation and/or 24/7 crisis consultation.

Programs Coordinator Skills & Competencies: Skilled in clinical leadership, supervisory, problem-solving, decision-making, and analytical skills required to manage crisis intervention services and oversee multidisciplinary crisis response teams. Knowledge of crisis assessment, risk evaluation, suicide prevention, de-escalation, and stabilization techniques for individuals experiencing instability. Excellent written and oral communication skills, including the ability to coordinate effectively with internal teams and represent the organization with external partners such as hospitals, law enforcement, emergency responders, and community providers. Strong organizational and time management skills with the ability to manage complex situations in a fast-paced, high-risk service environment.

Programs Coordinator Job duties include, but not limited to:

• Manage operations for the program, including workflow development, CareLogic set-up, and maintaining the ring groups within RingCentral.
• Submits programmatic reports on a quarterly basis, at minimum, per program funders; attends quarterly programmatic meetings hosted by the Department. Complete IMPACT enrollment annually.
• Provide clinical guidance and assistance with troubleshooting to supervisees on best practice for crisis services and follow-up care.
• Develops, coordinates, and maintains the agency’s on-call crisis rotation schedule, as needed. Mandate staff and coordinate schedules when a member of the crisis response team is unavailable for any reason, to ensure appropriate coverage.
• Maintain records of recent crises, complete initial follow-up, and conduct continued hospitalization follow-up until assigned to an engagement specialist.
• Coordinate scheduling logistics for crisis and outpatient services as directed by the Behavioral Health Officer.
• Review and approve crisis paperwork documentation and provide guidance on improvements to ensure best practice and quality documentation for coordination of care. Adapt workflows, including making updates to policies, procedures, and crisis forms, when needed.
• Conducts quality assurance reviews on all crisis charts; ensures accuracy and clarity of crisis documentation, validity of necessary consents, and that crisis billings are complete and submitted in a timely manner.
• Train all crisis QMHP staff and go-out workers for the Behavioral health areas of focus. Collaborate with MHAT Program Manager on Question, Persuade, Refer (QPR) training.
• Coordinate and lead Program 590 meetings specific to Peer Support staff, go-out workers, and QMHP staff. Ensure proper documentation of meetings for all involved.
• Provide clinical and operational oversight of Community Support Team services, ensuring services are delivered in accordance with Medicaid Rule 140, applicable Department of Healthcare and Family Services requirements, and agency policies and procedures.
• Oversee the delivery of community-based support services, including case management, counseling, rehabilitation, skill development, and coordination of care to promote stability and independence.
• Ensure CST services are person-centered, recovery-oriented, and responsive to the individualized needs of individuals served.
• Ensure CST services support individuals with serious mental illness who require intensive community-based services to maintain stability and reduce the need for higher levels of care.
• Provide clinical guidance and consultation to CST staff regarding complex cases, changes in functioning, risk factors, barriers to engagement, and coordination of care.
• Ensure appropriate coordination between CST, crisis services, outpatient services, residential programs, hospitals, and other community-based providers to promote continuity of care.
• Monitor CST documentation, billing compliance, treatment plan updates, and required assessments to ensure accuracy, timeliness, and compliance with applicable regulations.
• Facilitates communication across agency staff and applicable programs to ensure continuity of care for individuals presenting in crisis services; monitors for timely follow-up with individuals, families, and inpatient systems; ensure timely linkages for those exiting inpatient treatment.
• Coordinates, communicates, and seeks out opportunities to collaborate and develop partnerships with other community organizations, agencies, and groups; maintains networking and referral contacts with community stakeholders, first responders, and other health or human service providers both internally and externally; participates in relevant community groups, consortiums, and coalitions.
• Provides consultation/workshops/speaking engagements for community organizations, residents and others which increase their understanding of how and when to access the Agency’s crisis programming
• Maintain crisis IT assets and equipment, including bundles, crisis bags, and safety supplies. Re-order items when needed and in collaboration with behavioral health leadership
• Ability to screen, assess and provide interventions for consumers that are exhibiting symptoms of trauma.
• Follows agency policy and procedure for all reports of abuse and neglect or suspected abuse and neglect.

Programs Coordinator Benefit Package  

• Health, vision and dental insurance options available after 1st day of the month after 60 calendar days of employment

• Up to $50,000 life insurance policy

• 401(k) with company match for qualifying staff.

• Voluntary Benefits (Critical Illness, Short-Term disability, Accident/Incident, Hospital Indemnity)

• Mileage reimbursement

• Up to 376 hours of paid time off just within your first year of employment! Includes 13 paid holidays, up to 40 hours personal time, 12 sick days, 40 hours bereavement leave, 12 vacation days (6 month probation period), and 8 hours volunteer paid time off per year.

• Paid advanced trainings and certification opportunities

• Free clinical supervision for licensure (LCSW, LCPC, CADC)

• Leadership & Advancement Opportunities