Relationship Manager - Payments - Senior Associate

Relationship Manager II

Champion our mission by delivering top client experiences, building trusted partnerships, and driving portfolio growth through teamwork.

As an Associate, Relationship Manager II within Chase Payments, you will play a pivotal role in managing and expanding relationships with our top Small & Medium-Sized Business segment clients. You will partner closely with the firm-wide bank coverage team, ensuring alignment with Chase Payments profitability goals through strategic client management, re-contracting of existing business, and acquisition of incremental business within your designated portfolio. This role is ideal for strategic thinkers who are passionate about delivering solutions and thrive in a collaborative, fast-paced environment.

The Small & Medium-Sized Business Organization (SMB Payments) is part of global JP Morgan Payments organization and is an innovative leader in serving small and medium-size business clients through banking, payments, and value-added services. We take a client-first approach in developing solutions that help our more than 5 million small business customers across the US and Canada to start, run and grow their businesses. Together, J.P. Morgan and Chase hold the #1 position in payments market share -- both in number of transactions and volume -- processing over 2 trillion in volume and over 50% of eCommerce transactions in the U.S. The SMB Payments team is a group of builders with an entrepreneurial mindset, and we are looking for team members who value collaboration, accountability, inclusivity, customer centricity and innovation. We are committed to your professional development and offer opportunities for career growth within our dynamic and supportive organization.

Job Responsibilities:

• Achieve firm-wide business objectives, including the annual revenue plan at target margins by maintaining and growing existing relationships, identifying incremental business, and ensuring high levels of client satisfaction.
• Implement and support ongoing client strategy, coordinating cross-sell opportunities with Bank partners.
• Execute sales/support strategies in conjunction with other lines of business, including Business Bank, Payroll, Point of Sale, and Card Services to optimize product and service delivery.
• Act as the principal point of contact to internal partners and as the primary contact for the client relationship on behalf of Merchant Services.
• Clearly understand client needs by applying a strategic, consultative selling approach to cultivate payment optimization strategies, develop appropriate product solution recommendations, and grow the business.
• Prepare and deliver quarterly business reviews and analysis on strategic client relationships, providing compelling financial and market analysis to support proposals to expand business.

Required Qualifications, Capabilities, and Skills:

• 3+ years of experience within a strategic relationship management role, business development role, or technology-related experience.
• Demonstrated ability to grow and expand relationships with Fortune 500 caliber clients.
• Experience and comfortable working with executive-level client stakeholders.
• Experience collaborating across multi-faceted financial institutions or similar institutions, especially with relationship bankers, product, service, and operations partners.
• Exceptional relationship management skills, strong presentation skills, and exceptional verbal and written communication skills.

Preferred Qualifications:

• Bachelor's degree or equivalent experience; MBA desired.
• Expertise in specialized industries such as financial institutions, fintech, billers, major and specialty retail, and vertical knowledge within the payments industry is a plus.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms. Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.