Software Engineer II, AI Agents

About Storable

At Storable were redefining property management for specialty real estate. Powered by AI and three decades of industry data Storable empowers over 33000 self-storage facilities with the industrys only fully integrated technology platform. Our end-to-end solutionsfrom management software and demand generation to CRM tools and delinquency solutionshelp storage operators streamline workflows attract tenants and grow revenue. Dedicated to empowering self-storage owners and operators Storable helps you Win More every day. Explore our platform solutions at . Overview

Storable is building AI agents that do real work inside our products. These agents help customers over text and voice while taking manual operational processes from request to completionnot just answering questions. As a Software Engineer II AI Agents you will build and operate agents across Storables products. You will connect conversations to real systems of record integrate with complex APIs and create reliable paths for actions involving reservations payments tenant records identity verification and human escalation. This role is for a backend-oriented engineer who is comfortable with ambiguity production ownership and the unique challenges of nondeterministic systems. You will help turn promising agent pilots into safe measurable and cost-effective product capabilities. What youll do every day

Build AI agents into our product that complete workflows such as quoting availability and price taking reservations completing move-ins posting payments and issuing gate codes after identity verification; write completed actions to the system of record with a full audit trail. Design a shared agent experience across voice SMS web chat and email so channels maintain conversation state tenant identity and a consistent operator-facing view. Build outbound workflows for delinquency and collections outreach abandoned-cart and lead follow-up and renewals; enforce consent quiet hours opt-outs and frequency limits in code. Design guardrails for workflows involving money or tenant records including PCI-safe voice payment capture confirmation steps idempotency scope limits and warm transfer to a human with a conversation summary. Integrate agents with legacy and poorly documented APIs using resilient authentication retry timeout validation and durable-write patterns. Own an agent from pilot through production by creating evaluation sets and regression runs scored on task completion then instrumenting containment escalation latency and inference cost per conversation. Analyze traces transcripts failures and user outcomes to improve task completion reliability latency and cost while identifying when an agent should escalate. Use AI-assisted development and testing tools to improve engineering quality delivery speed and system reliability applying sound judgment to review and validate generated output. Partner with product design operations and engineering teams to translate real-world processes across Storables verticals into safe measurable agent workflows. What you need to bring

3 years of hands-on production software engineering experience building deploying monitoring and operating backend services. Experience shipping at least one LLM-backed feature to real users including the ability to explain what failed how it was measured and how it improved. Demonstrated ability to use AI-assisted development and testing tools to improve engineering quality speed or reliability. Strong backend and API integration skills including authentication webhooks retries timeouts idempotency validation and durable writes to systems of record. Experience building multi-step stateful workflows or services that manage conversation state call external tools handle failures and support safe human escalation. Practical experience with agent mechanics such as tool or function calling retrieval-augmented generation structured model outputs context management prompt or context design or agent-workflow orchestration paired with sound technical judgment. Experience evaluating and observing nondeterministic systems by measuring task success tracing tool calls managing cost and latency and escalating safely to humans. Experience testing nondeterministic systems measuring task success tracing tool calls controlling cost and latency and escalating safely to humans. The current role design appropriately emphasizes eval sets regression testing containment escalation latency and inference cost. Ability to work onsite in the Seattle WA area 23 days per week. Bonus points

Experience building software with tenant-specific configuration sensitive data permissions auditability or other security-sensitive workflows. Experience with real-time voice systems streaming speech turn-taking barge-in telephony or SIP messaging providers or deliverability. Experience with PCI-scoped payment flows consent management opt-outs quiet hours messaging deliverability or regulated communications. Experience with Redis PostgreSQL queues durable workflow engines or event-driven systems. Professional experience with TypeScript Go or Python. Experience with Twilio or comparable communications platforms. Experience with LangChain LangGraph Semantic Kernel or another agent framework. All applicants must be currently authorized to work in the United States on a full-time basis. About Us: At Storable were redefining property management for specialty real estate. Powered by AI our end-to-end platform seamlessly integrates management software with marketplace listings websites CRM insurance payments and more. Tailored for self-storage marine and RV & camping operators Storable helps you Win More every day. Benefits and Perks: Generous health coverage for you and your family including fully paid short- and long-term disability coverage and two-times base salary life insurance. 401(k) match after 60 days 100% vested after 1 year. Employer contribution to your HSA plus an HRA to help offset your deductible. Instant access to flexible vacation. We trust you so we have a take what you need vacation policy. Be More company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes travel overseas and redo their back patio among many other things. 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events. 8 hours of Rest Relax Recharge time to care for your mental health. Access a range of mental well-being resources for yourself and your dependents including counseling services stress management programs and mindfulness workshops Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers respectively. Pawternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies which honor that commitment. Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members if needed. $50 monthly home data stipend plus a home office sign-on bonus of $250. Fertility care support options to help in your journey towards parenthood. Access to financial experts to help you make informed decisions and achieve your financial goals. Direct Student Loan Payment Program some qualifications and eligibility rules apply. Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition Storable will provide reasonable accommodations for qualified individuals with disabilities. Important Notice: To protect yourself from fraudulent activities please consider the following: - Official Communication: All genuine communication from Storable will come from official email addresses ending in @. Be cautious of any communication that doesnt match this criteria. - No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives its a red flag. - Verification: If youre uncertain about the legitimacy of any job offer or communication claiming to be from Storable please contact our HR department directly at for verification. Your security and trust are paramount to us. If you suspect youve been contacted by someone falsely claiming to be from Storable or using our companys name for any dubious purpose please immediately report the incident to Required Experience: Unclear Seniority