Member Relations Manager

PURPOSE OF POSITION:

The Member & Investor Relations team serves as a revenue hub for the organization, securing new memberships, retaining current members, and supporting investments and sponsorships.

The Member Relations Manager is responsible for the full membership lifecycle - prospecting and selling new memberships, strengthening member engagement, and leading proactive renewal and retention efforts. The role combines relationship management, sales, service, communication, and data-driven outreach to grow dues revenue and long-term member value.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Identify and cultivate prospective members through research, networking, referrals, community engagement, targeted outreach, and results from marketing campaigns.
• Conduct in-person and virtual sales conversations and presentations to understand business needs and connect prospects to the most relevant Chamber benefits and membership options.
• Consistently achieve established new-member sales, upgrades, and dues-revenue goals; track and report activity, pipeline, and results.
• Maintain strong knowledge of Chamber programs, events, public policy work, economic development strategies, and member benefits to strengthen sales messaging.
• Manage and execute the membership retention strategy, with a focus on member satisfaction, engagement and renewal.
• Conduct targeted outreach to members with upcoming, past-due, or at-risk renewals to understand concerns, resolve issues, reinforce value, and secure renewal.

Member Retention

• Manage and execute the membership retention strategy, with a focus on member satisfaction, engagement and renewal.
• Conduct targeted outreach to members with upcoming, past-due, or at-risk renewals to understand concerns, resolve issues, reinforce value, and secure renewal.
• Partner with the Finance team to resolve billing questions and ensure accurate member-supportive communications.
• Build and maintain positive long-term relationships with members, sponsors, volunteers, and business leaders.

CRM, Data & Reporting

• Maintain accurate and current member and prospect records in the Chamber CRM (GrowthZone).
• Leverage CRM Data, AI-powered tools and other business intelligence resources to develop and analyze membership reports, identify sales opportunities, and retention and engagement trends.
• Translate insights into actionable strategies to drive membership growth and increase retention.
• Partner with Marketing and Operations to maximize CRM capabilities, automation, and member data to support targeted outreach, engagement, and sales efforts.
• Respond to member and prospect inquiries promptly with accurate, complete, and helpful information.
• Provide information and training to staff as needed to increase understanding of membership benefits, value, and sales/retention messaging.
• Establish and maintain positive internal and external relationships while representing the Chamber with professionalism, integrity, and an inclusive mindset.

Customer Service & Cross-Functional Collaboration

• Respond to member and prospect inquiries promptly with accurate, complete, and helpful information.
• Provide information and training to staff as needed to increase understanding of membership benefits, value, and sales/retention messaging.
• Establish and maintain positive internal and external relationships while representing the Chamber with professionalism, integrity, and an inclusive mindset.

OTHER DUTIES AND RESPONSIBILITIES:

1. Attend/work a variety of Chamber events and represent the organization as needed at business and community programs/events.
2. Represents the Chamber with professionalism and integrity.
3. Provide timely and accurate information on a wide variety of questions about the Chamber and the Greater Omaha region.
4. Actively participate in Chamber staff activities and training to support a culture of inclusion and belonging. Other duties as assigned.

FISCAL RESPONSIBILITY:

All expenditures require final approval of the Senior Vice President of Member & Investor Relations.

QUALIFICATIONS:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed should be representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

1. Bachelor degree preferred in Communications, Marketing, Journalism, Public Relations, Business Administration, Political Science or related field. Minimum of 3 (3) years of experience in sales, marketing, customer service, fundraising, public relations, or business development

2. Minimum of 3 (3) years of experience in sales, marketing, customer service, fundraising, public relations, or business development 

Certifications, Licenses, Designations

Valid Driver’s License

Other Skills and Qualifications

• Proficiency in Microsoft Office Suite – Intermediate/advanced proficiency in Microsoft Excel.
• Proficiency with social media platforms, including Facebook and LinkedIn.
• Experience with CRM systems (i.e., GrowthZone or other membership CRM system)
• Strong organizational, multitasking, and time management skills.
• Excellent oral and written communication skills.
• Demonstrated professionalism, discretion, and judgement.
• Experience using B2B sales intelligence and prospecting platforms (i.e., ZoomInfo, LinkedIn, Apollo.io) to identify, qualify, and prioritize prospects
• Ability to user various forms of Artificial Intelligence to support writing and design including ChatGPT, Claude, and Loveable.
• Familiarity with data-driven prospecting workflows, developing actionable outreach strategies, and executing a structured outreach cadence.
• Proven track record of meeting or exceeding goals while maintaining strong customer satisfaction.
• Strong listener and problem-solver with consistent follow-through
• Highly motivated, accountable, and able to independently drive work forward.
• Passion for helping businesses succeed and desire to create strong, lasting relationships.
• Must be flexible and willing to work early mornings, evenings, and weekends when necessary. Ability to drive and/or provide own transportation.

Physical Demand

• Must be able to sit for long periods of time.
• Must have the ability to filter out distractions in the work environment. Ability to lift, pull, or push up to 15 lbs. to assist with Chamber events.
• Ability to lift, pull, or push up to 15 lbs. to assist with Chamber events.