Senior Business Analyst - Wire Payments Customer Journey Design

Senior Business Analyst - Wire Payments Customer Journey Design New Jersey, Newark 01/26/2026 Contract Active Job Description Job Summary The Senior Business Analyst will play a key role in designing and optimizing customer journeys for wire transfers across multiple client interaction channels. This role focuses on defining the future-state experience for wire payments, including initiation, tracking, amendment, and resolution, through platforms such as CashPro, SWIFT, and Financial Institution (FI) interfaces. The ideal candidate brings a strong understanding of client-facing experiences, wire processing lifecycles, and the ability to translate customer needs, regulatory considerations, and operational realities into actionable designs and requirements. Key Responsibilities Design end-to-end customer journeys for wire payments across various interaction channels. Define future-state experiences for initiation, settlement, tracking, investigations, and amendments of wire payments. Analyze current-state customer journeys to identify gaps, pain points, and areas for improvement. Collaborate with product, UX, operations, compliance, and technology teams to shape and refine future journey designs. Translate journey designs into detailed business requirements, user stories, and process flows. Ensure alignment between front-end client experiences and underlying wire processing systems (e.g., Fedwire, SWIFT, CHIPS). Establish consistent behaviors across channels while accounting for channel-specific nuances. Support validation, testing, and rollout of new wire journey enhancements and capabilities. Required Qualifications Bachelor’s degree or equivalent experience in Business, Finance, Information Systems, or a related discipline. Minimum of 5 years of experience as a Business Analyst, Product Analyst, or similar role in the financial services industry. Proven experience in designing customer journeys for wire transfers or payment processing. Ability to translate business, regulatory, and customer requirements into functional specifications. Strong collaboration skills with cross-functional teams. Excellent verbal and written communication abilities. Must be located in the United States and able to work on-site or in a hybrid capacity in Charlotte, NC or Newark, NJ, as required. Preferred Qualifications Experience with platforms such as CashPro, SWIFT, or Financial Institution (FI) interfaces. Knowledge of wire payment regulations and compliance considerations. Experience supporting testing and rollout of new financial technology solutions. Familiarity with user experience (UX) principles or process reengineering. #J-18808-Ljbffr