Insurance Customer Service Representative

Job Description

Job Description

At The David Cochran Agency, dba Mosaic Insurance, we believe in building strong relationships, not just selling policies. Our office in Woodstock, Georgia, is the heart of our community-focused approach, where we genuinely care about our clients and strive to make a real difference in their lives. We're looking for someone with a sunny disposition and a knack for making people feel heard and valued to join our team as an Insurance Customer Service Representative. This isn't just about answering phones; it's about being a friendly, reliable resource for our clients, guiding them through their insurance needs with clarity and kindness. If you have a natural ability to connect with people, a desire to help others, and a positive outlook that can brighten anyone's day, you'll fit right in here. Come be a part of an agency that puts people first and truly enjoys serving our community.

Responsibilities

Serve as the first point of contact for our valued clients, offering a warm and helpful experience.

Respond to client inquiries via phone, email, and in person with accuracy and a positive attitude.

Assist clients with policy changes, payments, and general account inquiries.

Help resolve customer concerns, ensuring satisfaction and building trust.

Collaborate with our team of agents to ensure seamless client support.

Maintain organized and accurate client records.

Requirements

Exceptional communication skills, both written and verbal.

Proficiency in standard office software (e.g., Microsoft Office Suite).

A genuine passion for helping people and solving problems.

Ability to manage multiple tasks efficiently and prioritize effectively.

Previous customer service experience is a strong plus.

Benefits

• Career Growth Opportunities
• Retirement Plan
• Evenings Off
• Mon-Fri Schedule
• Paid Time Off (PTO)
• Work from Home
• Health Insurance
• Hands on Training