Sr Product Manager

Support Center - IrvingThe Sr Product Manager owns one or more products of moderate complexity or importance. Develop product strategy, roadmap, and lead project execution. Represent their product to customers and to peers across the organization and is seen as a critical stakeholder for feedback on new feature ideas. The role will informally coach junior PMs.Major ActivitiesEvangelize peers with customer insights across their focused domain areaForm a global understanding of the customer experience in their domain based on a synthesis of insights from multiple qualitative and quantitative sourcesRepresent customers in trade-off decisions within their domainAssist with the development of a global product strategyPartner across teams in creating a customer experienceProvide a strong product point of view with business partnersManage the design process through multiple waves of divergent and convergent thinkingAdjust requirements based on new data or strategy changesDesign tests to evaluate solutions with dataAdapt analysis to a specific situation with global implicationsAnalyze data for multiple complex scenariosUnderstand systems and technologies related to their domainFacilitate all aspects of the technical design process effectively across multiple teams and platformsUnderstand localization impact of product changesSet appropriate milestones and final deadlines for cross functional teamsAdvocate software development methodology for a particular project based on experienceCreate and manage product roadmapsEnsure buy-in for the product strategy within the cross-functional teamPromptly and swiftly adapt the approach to a wide array of different or changing situationsOther duties as assignedMinimum Knowledge/Skills/AbilitiesMinimum EducationBachelor’s Degree in computer science or BusinessMinimum Special Certifications or Technical SkillsDelivery of product feature(s) and/or analysis or research in support of feature requirements as an ICMust have influence and creditability with engineersEmpathetic to customer experience down to the smallest detail with product design and requirements discoveryUnderstand customer problemsBreakdown software development and create an iterative development process and prioritization criteriaAll sprints, and demos through Jira - using Jira to track progressClear documentation on productsExecute with excellenceDefine clear DoD for completion and KPIs for success and hold the team accountableCustomer engagement to collect product requirementsCustomer engagement during design and execution phasesCustomer engagement post-releaseArticulate and precise written and verbal communication to customersCommunication to VP and C+ level: Tech, Business, Finance/CorpCreate a culture of transparency, trust, and respectBe firm without being pushyScope well, do not overpromise or underdeliverCalm poise under stressful situationsCurious and willing to learnExceptional customer service, listening, problem-solving and interpersonal skillsStrong verbal and written communication skillsMinimum Type of Experience the Job RequiresFour (4+) years of previous experience in an office environment with a demonstration of the requisites and superior delivery of servicesPreferred Knowledge/Skills/AbilitiesPreferred EducationMaster’s degree in computer science or BusinessPreferred Special Certifications or Technical SkillsOptional PMILead junior PMs on product programsFamiliarity with programming languagesApplicants in the U.S. must satisfy federal, state, and local legal requirements of the job.At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit .Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.comMichaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).EEOC Know Your Rights Poster in EnglishEEOC Know Your Rights Poster in SpanishEEOC Poster Optimized for Screen ReadersFederal FMLA Poster Federal EPPAC PosterSummaryLocation: Irving-Irving Corporate Office-3939 West John Carpenter FreewayType: Full time