Systems Analyst (3003) - Control Center

Systems Analyst (3003) - Control Center

Secure Your Future with SEPTA – A Leader in Transportation! The Southeastern Pennsylvania Transportation Authority (SEPTA) is the sixth-largest transportation system in the U.S., connecting communities across a 2,200-square-mile service region. SEPTA is at the forefront of innovation in the transit industry, ensuring reliable and efficient services while driving economic growth in the Philadelphia region. We are proud to be recognized as: 2023 FORBES Best in State Employer Philadelphia Employer of Choice for 2024. We are seeking to hire candidates for our Systems Analyst (3003) - Control Center.

Opening Date: 05/26/2026 Closing Date: 06/02/2026 Job Grade: SAM 38 Salary Range: $73,164.00-$91,442.00

Overall Description

Provides technical and administrative support for Regional Rail operational systems, including but not limited to the Advanced Train Dispatching System (ATDS), to ensure reliable day-to-day functionality in support of safe and efficient railroad operations. Responsible for system monitoring, user administration, troubleshooting, coordination of maintenance activities, and support of system enhancements and operational continuity.

Specific Responsibilities

• System Administration
• Operational System Support
• System Monitoring and Reliability
• Coordination with Internal Departments and Vendors
• System Enhancements & Change Support
• Data Integrity & Interfaces
• Documentation & Procedures
• Training & User Assistance
• Reporting & Analysis

Qualifications and Experience

Bachelor's Degree in Information Systems, Computer Science, Engineering Technology, or related field, and three (3) years of experience in systems administration, technical systems support, or a related position. In lieu of a degree, an equivalent combination of experience in railroad control center operations and/or system administration or related field and education (i.e., two (2) years of related experience, equating to one (1) year of formal post-high school education) may be considered. Demonstrated ability to troubleshoot system and application issues, support users in a time-sensitive operational setting, coordinate with technical and non-technical stakeholders. Working knowledge of user access administration, system monitoring and issue tracking, basic networking, system interfaces, and application support Microsoft Office applications and reporting tools. Effective written/verbal skills and data analysis experience required. Ability to provide graphical representations utilizing Excel, Power Bi and Tableau. Data visualization skills required. Strong organizational, analytical, and time management skills required. Ability to work independently and manage multiple priorities in a 24/7 operational environment. Experience supporting or administering technical systems in an operational, transportation, industrial, or other real-time environment preferred.

Ideal Qualifications and Experience

Experience supporting rail, transit, dispatching, or other transportation operations systems Knowledge of NORAC and the Physical Characteristics of SEPTA's railroad, preferred Familiarity with ATDS or similar dispatch/control applications Experience working in or supporting a Control Center or mission-critical operations environment Familiarity with system troubleshooting, incident support, and operational continuity procedures

Why Join Our Team?

Enjoy Outstanding Benefits! Comprehensive Healthcare Coverage – Medical, prescription, dental, and vision plans with little to no employee premiums. Retirement Security – Participate in a Defined Benefit Pension Plan and a 457B Deferred Compensation Plan to build your financial future. Work-Life Balance – Enjoy paid parental leave, generous vacation time, and paid holidays to recharge and spend time with loved ones. Employee Wellness – Access wellness programs and resources to support your physical, mental, and emotional well-being. Invest in Your Growth – We offer tuition reimbursement to support your education and career advancement. Student Loan Assistance – Our positions qualify for the Public Service Loan Forgiveness (PSLF) program, helping you manage and reduce student debt. Free Travel Perks – Receive a FREE SEPTA Transportation Pass, giving you unlimited access to all SEPTA services! Join us and take advantage of these incredible benefits while making a difference in your community! Join the Best in Transit! Apply Today Click Apply Now and take the next step in your career with SEPTA! Have Questions? For more information, please visit How We Hire Careers Page. SEPTA is an Equal Opportunity Employer. SEPTA is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.