Customer Service Representative I

Job Description

Job Description

The customer service representative position is a high performance, customer-focused team environment and is responsible for a number of customer-oriented tasks.

ESSENTIAL FUNCTIONS

• Able to answer high volume customer phone calls, emails, and in-person requests.

• Inform customers of unit prices, shipping dates, anticipated delays, and any additional information.

• Enter data into the computer to determine total cost for the customer.

• Answer incoming customer PO orders as soon as possible.

• Communicate terms of sale to customers at time of quote or order.

• Check inventory control and notify stock control departments on part items out of stock.

• Able to work in a fast-paced environment.

• Ability to multitask, prioritize, and manage time effectively.

• Work with customers to resolve complaints and discrepancies.

• Confer with purchasing, manufacturing, and warehouse personnel to expedite or trace missing or delayed shipments.

• Process orders and provide product stock ETAs.

• Process returns of merchandise from customers and coordinate with appropriate departments to issue credits and price adjustments.

SKILLS

• Computer knowledge (email etiquette, PDF, website navigation).

• Bi-lingual – English / Spanish (optional).

• Strong communication skills (verbal and written), detail-oriented.

WORK SCHEDULE

• Monday - Friday
• 8:00am - 5:00pm

PAY RATE

• $20/HR

REPORTING RELATIONSHIP

• Parts Supervisor

SUBORDINATE STAFF

• None