Safety & Security Supervisor

Herschend is seeking a steadfast and discerning Safety & Security Supervisor to help lead our newest hospitality venture, Dolly Parton's SongTeller Hotel, located in the heart of Downtown Nashville. The ideal candidate embodies a calm, steady presence and a service-first mindset, understanding that the best security is felt more than seen. They know that true safety supports, not distracts from the connection, comfort, and joy of every guest experience.

Inspired by Dolly Parton's epic career and trailblazing spirit, SongTeller Hotel in Nashville is as unique as the global icon herself. Dolly welcomes guests to a place where they can Love Every Moment; it is a place to unplug, to connect with loved ones and to be entertained.

The Safety & Security Supervisor at SongTeller Hotel will assist in all aspects of safety, security, and emergency preparedness for Dolly Parton's SongTeller Hotel, featuring 245 guest rooms, two food & beverage entertainment venues, a market, and Dolly Parton's Museum. This role is responsible for creating an environment where guests and hosts feel genuinely safe, welcomed, and cared for. From developing proactive safety strategies and leading daily security operations to preparing for high-profile activations, this leader ensures that safety is seamlessly integrated into every aspect of the guest and team member experience.


With a calm and discerning presence, the Safety & Security Supervisor understands that the most effective protection is often subtle, intentional, and service-driven. The position provides full oversight of all safety and security operations, ensuring compliance with regulatory standards, financial accountability, and alignment with the hotel's brand expectations.


Success in this role requires sound judgment, decisive leadership, and clear communication, along with the ability to build trust and foster collaboration across diverse teams and guest populations. The Safety & Security Supervisor leads with confidence and professionalism, setting the standard for safety, service, and operational excellence.


To achieve success in this role, one must drive results while adhering to our Heartspitality® culture.

SongTeller Hotel Nashville is more than just a place to rest your head, it's a hub of music, style, and hospitality designed the Dolly-way. Sprinkled with glamour, artistic surprises and a sense of humor - it's an experience as unforgettable as the entertainer herself. SongTeller Hotel celebrates the people, talent and setting of the destination, weaving the local music and culinary scenes together. So come experience the unique charm, and hospitality that could only be created by the iconic hostess herself!


Summary of Essential Functions & Responsibilities


• Support the implementation and ongoing management of comprehensive safety and security programs designed to protect guests, hosts, and hotel assets.


• Assist in leading and managing the security team, including recruitment, onboarding, training, scheduling, and performance management to ensure consistent 24/7 coverage.


• Conduct routine risk assessments, internal audits, and safety inspections across guest rooms, public areas, and back-of-house spaces; identify vulnerabilities and ensure timely corrective action.


• Oversee accurate documentation, investigation, and follow-up of all incidents, including guest complaints, employee injuries, theft, disturbances, and property damage.


• Support the administration and resolution of guest claims, ensuring compliance with brand standards, legal requirements, and insurance protocols.


• Assist in managing emergency response and crisis management procedures, including fire life safety systems, evacuation protocols, and staff training (CPR, AED, First Aid).


• Serve as the acting leader of the department in the absence of the Director of Safety & Security, including functioning as the primary liaison with law enforcement and emergency services.


• Monitor and evaluate all security systems, including CCTV, alarm systems, access control, and key management; investigate irregularities and ensure proper escalation.


• Enforce policies related to loss prevention, asset protection, and emergency communications.


• Promote a proactive safety culture by educating employees on workplace safety practices, situational awareness, and incident reporting.


• Oversee access control operations, including visitor management, contractor/vendor compliance, and delivery procedures.


• Assist in planning and executing security operations for VIP guests, special events, and high-volume periods common to an urban environment.


• Analyze incident trends and operational data to recommend improvements in staffing, patrol strategies, and risk mitigation efforts.


• Assist in conducting and documenting regular emergency drills (fire, severe weather, active threat), evaluating team readiness and identifying opportunities for improvement.


• Partner with Human Resources on workplace violence prevention, employee relations incidents, and internal investigations.


• Support corporate reporting requirements, including insurance claims, liability tracking, and brand safety audits.


• Assist in business continuity and disaster recovery planning to ensure operational resilience.


• Ensure all security operations reflect a professional, discreet, and guest-focused approach consistent with luxury hospitality standards.


• Promote the culture of safety and security in the entire work environment.


• Ensure all security operations align with maintaining a professional, discreet, and guest-focused presence.


• Proficient in using computers and Microsoft software.


This job description is not an "all-inclusive' list of the duties and responsibilities of this position or of the skills and abilities required to perform this position.

Qualifications

• Minimum of 2+ years of experience in security, law enforcement, or military service, with preferred 1 year in a hospitality or hotel environment.

• Experience leading teams and coordinating emergency responses, safety protocols, and investigative processes.

• Demonstrated ability to develop and implement comprehensive security policies, procedures, and training programs.

• Thorough understanding of fire safety, emergency response, loss prevention, access control, and surveillance systems.

• Familiarity with OSHA regulations, ADA compliance, and local/state safety codes applicable to hospitality operations.

• Proficiency in using security software, CCTV systems, key control programs, and reporting tools.

• Strong analytical and incident-reporting skills with attention to detail and legal documentation standards.

• Leadership skills with experience working and directing cross-functional teams and external vendors (security, law enforcement, etc.).

• Ability to remain calm under pressure and make sound decisions in emergency or high-stress situations.

• Excellent interpersonal and communication skills with the ability to train staff and collaborate with all levels of hotel leadership.

• Capable of handling confidential and sensitive information with discretion and professionalism.

• Physically able to walk and stand for 5+ hours, patrol the property, respond quickly to incidents, and perform safety-related tasks.

• Strong ethical standards and a commitment to creating a safe, welcoming, and inclusive environment for guests and employees.

About Dolly Parton's SongTeller Hotel and Herschend


Dolly Parton's SongTeller Hotel is the newest hospitality venture of Herschend. Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave-and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating. Our passionate hosts make this purpose possible through everyday acts of love and service-what we call Heartspitality-the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.