Senior Security Administrator POST NUMBER: 486051

Senior Security Administrator 

About the Role 

We are seeking a Senior Security Administrator to serve as a hands-on technical leader within a fast-paced managed services environment. This role is focused on Microsoft 365 identity and access management, customer security operations, process improvement, and team development. It is not a traditional SOC or threat-hunting position. 

The ideal candidate will own complex security and identity work while serving as a trusted escalation point, mentor, and technical resource for the broader team. Strong leadership is critical. This person should be able to guide junior team members, establish consistent practices, improve processes, and help increase the overall security maturity of customer environments. 

What You'll Do 

• Serve as a senior technical leader and trusted resource for Microsoft 365 identity and security initiatives. 

• Own Tier 2 security and identity work within Microsoft 365 customer environments. 

• Act as the primary escalation point for complex security, identity, and access issues raised by the support team. 

• Configure and troubleshoot Entra ID, SAML, OpenID Connect, multifactor authentication, and related identity services. 

• Lead customer onboarding and offboarding activities from a security and identity perspective. 

• Mentor junior security and support resources through technical challenges, troubleshooting, and security best practices. 

• Help establish clear standards, documentation, repeatable processes, and a consistent quality bar across the team. 

• Improve and streamline identity, onboarding, offboarding, and security administration processes. 

• Drive process improvement, automation, and stronger security practices across customer environments. 

• Participate in customer calls for projects, escalations, and sales support when needed. 

• Balance hands-on technical execution with team leadership and knowledge sharing. 

Required Qualifications 

• Strong hands-on experience with Microsoft 365 security, Entra ID, and identity and access management concepts. 

• Working knowledge of SAML, OpenID Connect, multifactor authentication, and modern identity practices. 

• Approximately 5 or more years of IT, systems, identity, or security experience preferred. 

• Experience working in a fast-paced managed services environment or a similarly high-volume, customer-focused setting. 

• Proven ability to lead technical initiatives and serve as a trusted resource for other engineers or administrators. 

• Experience mentoring junior team members and helping build their technical capabilities. 

• Ability to operate independently, take ownership, and move work forward without close oversight. 

• Experience handling security incidents and escalations from support or service teams. 

• Ability to support customer onboarding and offboarding from a security and identity perspective. 

• Strong troubleshooting, communication, documentation, and decision-making skills. 

• Comfort working through ambiguity, adapting quickly, learning from setbacks, and managing changing priorities. 

• Broad systems knowledge with strong learning ability and the confidence to work across unfamiliar tools. 

• Collaborative, low-ego, adaptable working style with a seasoned client-facing presence. 

• Ability to thrive in a fast-moving MSP environment rather than a rigid or slow-paced enterprise structure. 

Preferred Qualifications 

• Experience with Duo. 

• Experience with Huntress. 

• Exposure to SharePoint. 

• Experience with Inky. 

• Experience with Keeper. 

• Experience with additional Microsoft 365 or managed security tools. 

• Interest in automation and scripting to improve future processes and scalability. 

Typical Responsibilities 

• Resolve security ticket escalations and complex identity issues. 

• Configure, maintain, and troubleshoot identity and access services. 

• Execute and oversee customer onboarding and offboarding activities. 

• Coach team members and provide technical guidance during escalations. 

• Lead process improvement and documentation initiatives. 

• Join occasional customer meetings tied to tickets, projects, escalations, or sales support. 

• Help prevent knowledge gaps by sharing expertise and building repeatable team practices. 

Leadership & Working Style

• Leads by example while remaining actively involved in day-to-day technical work. 

• Provides clear direction, constructive guidance, and practical mentorship to less experienced team members. 

• Creates structure in ambiguous situations and helps the team move forward with confidence. 

• Takes accountability for execution, service quality, and follow-through. 

• Communicates clearly with technical teams, business partners, and customers. 

• Builds trust through sound judgment, consistency, humility, and a willingness to help others succeed. 

Work Environment 

This is a direct-hire individual contributor role with a strong technical leadership and mentorship component. It is best suited for someone who thrives in a high-autonomy, fast-moving environment and is comfortable balancing customer needs, escalations, process improvement, and team development. Remote or hybrid flexibility is available. 

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.