Teller

Bank Teller

Assists customers with bank transactions in accordance with approved policies and procedures, balance transactions daily and provide excellent customer service.

Essential Functions:

• Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
• Balance currency & coin, in cash drawers at ends of shifts, and calculate daily transactions using Vertex Teller Capture system, machines with a high level of accuracy.
• Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
• Order a supply of cash to meet daily needs.
• Transact deposit and check cashing business for customers according to bank policies and procedures.
• Accurate utilization of the teller system and computer system.
• Regular use of fax, copier, currency counter, changer, coin counter, scanner, currency dispenser and/or cash recycler, ATM, and telephone.
• Explain, promote, and cross sell bank products and services.
• Assist in balancing of the ATM.
• Accept loan payments.
• Respond promptly to customer requests, problems and needs.
• Handle customer transactions efficiently and accurately.
• Adhere to written bank policies and procedures as directed.
• Maintain good punctuality and attendance to work.
• Strong communication skills. Ability to communicate with customers throughout the day.
• Knowledge of federal and state laws and regulations, including a demonstrated adherence to all Bank Secrecy Act, Anti-Money Laundering and OFAC policies and procedures.
• Completion of training annually addressing these topics.

Position Qualifications:

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Adaptability - Ability to adapt to change in the workplace.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Reliability - The trait of being dependable and trustworthy.
• Responsible - Ability to be held accountable or answerable for one's conduct.

Skills & Abilities:

Education: High School Graduate or General Education Degree (GED)

Experience: Customer service experience required. Cash handling experience preferred. 10-Key. Typing.

Computer Skills: Basic knowledge of Windows and Computers.

Physical Demands:

Stand F

Walk F

Sit C

Manually Manipulate C

Reach Outward F

Reach Above Shoulder F

Climb O

Crawl O

Squat or Kneel O

Bend O

Grasp F

Speak F

Lift/Carry:

10 lbs or less F

11-20 lbs F

21-50 lbs O

51-100 lbs O

Over 100 lbs N

Push/Pull:

12 lbs or less F

13-25 lbs F

26-40 lbs O

41-100 lbs N

Other Physical Requirements:

• Vision (Near, Distance, Peripheral, Depth)
• Sense of Sound - Must be able to hear customers and staff talk, hear alarms, etc.

Work Environment:

An office environment in a controlled atmosphere building.