mClub Lounge Attendant

MClub Lounge Attendant

Assist the Director of Food and Beverage in maintaining a clean, welcoming, and well-presented environment while delivering exceptional hospitality and personalized guest service within the mClub Lounge experience. This role is responsible for creating a warm and inviting atmosphere for Marriott Bonvoy guests by maintaining lounge presentation standards, replenishing food and beverage offerings, and proactively assisting guests throughout their visit. At Marriott La Jolla, this position plays an important role in elevating the guest experience through attentiveness, professionalism, hospitality, and operational consistency.

Essential Duties and Responsibilities

• Welcome and engage guests in a friendly, professional, and hospitable manner.
• Maintain cleanliness, organization, and overall presentation of the mClub Lounge throughout all meal periods.
• Promptly clear and reset tables, ensuring the lounge remains clean, stocked, and guest-ready at all times.
• Replenish food, beverage, coffee, condiments, silverware, linens, and other service items as needed.
• Monitor lounge presentation and proactively address cleanliness or stocking concerns before they impact the guest experience.
• Assist guests with questions regarding hotel amenities, lounge offerings, meal periods, and hotel services.
• Maintain cleanliness and organization of service stations, storage areas, and dining areas.
• Transport dirty tableware and service items to dishwashing areas for proper cleaning and sanitation.
• Communicate operational or guest concerns promptly to leadership.
• Support operational flow and guest satisfaction during high occupancy and peak service periods.
• Maintain professionalism, urgency, and attention to detail throughout the shift.
• Comply with attendance expectations and maintain schedule flexibility, including weekends, holidays, AM shifts, and PM shifts based on operational needs.
• Perform any other job-related duties as assigned.

Success in This Role

• Enjoy interacting with guests and creating welcoming experiences
• Maintain a polished and professional presence
• Take pride in cleanliness and presentation standards
• Demonstrate strong attention to detail
• Anticipate guest needs proactively
• Thrive in guest-facing hospitality environments
• Maintain a positive attitude during busy operational periods

Qualifications and Skills

• Knowledge of appropriate table settings, food presentation, and service ware preferred.
• Prior hospitality, lounge, restaurant, or guest service experience preferred.
• Ability to communicate professionally and warmly with guests and team members.
• Ability to work independently while maintaining operational awareness.
• Ability to maintain cleanliness and presentation standards consistently throughout the shift.
• Ability to grasp, lift, carry, or otherwise transport up to 50 lbs. with or without reasonable accommodation.
• Ability to move or push goods on carts or hand trucks weighing up to 150 lbs. with or without reasonable accommodation.
• Ability to stand and move throughout the lounge for extended periods with or without reasonable accommodation.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences including guests, supervisors, coworkers, and the public.

Equal Opportunity Employer

HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.