Regional Director of Operations

Why Renovo? Renovo Solutions is a nationwide healthcare and life sciences technology management company. We offer a range of opportunities for employees to grow within the company. With a presence in 40+ states and a growing international footprint, we provide comprehensive solutions for managing and maintaining the equipment our clients depend on. We prioritize investing in our employees’ development, offering various phases and advancement paths. Through ongoing training, mentorship programs, and a supportive work environment, we foster professional growth and promote from within. Join our team to make a difference while advancing your career with Renovo. Summary: The Regional Director of Operations owns service delivery for Renovo life sciences accounts across the United States. The role is accountable for operational performance, KPI delivery, financial results, employee leadership, and the client relationship at regional and site level. The region spans large staffed campuses, thin single‑coordinator locations, and multi‑vendor environments where an OEM or distributor runs part of the lab. The Regional Director must cover all of it with one operating model, close single‑point‑of‑failure exposure at thin sites, and hold service quality through change rather than after it, without letting the largest site set the standard by default. The role reports to the Global Account Director or VP, Operations and runs the region inside one global operating model rather than a regional variant. Site Operations Managers, technical supervisors, coordinators, technicians, and engineers across the region report through this seat. The Regional Director partners with Human Resources, Sourcing, Finance, Quality, and Operational Excellence on staffing, standards adoption, vendor management, and compliance. What you will do: Regional service delivery and performance: Own day‑to‑day operational delivery across all client sites in the US region, including scheduled maintenance, demand work, calibration, and coordination scope. Deliver against contracted KPIs and SLAs for the region and drive corrective action where performance trends off target. Own regional coverage design so no site sits as a single point of failure and GXP equipment retains continuous coverage. Directly lead single‑coverage sites that do not carry site leadership, and hold a named peer‑to‑peer site pairing so those locations have day‑to‑day technical and coordination support rather than an escalation path alone. Manage escalation for the region and act as the senior operational contact for client site and business leadership. Own escort and vendor access capacity across the region, treat escort as planned and resourced work rather than an interruption, and escalate where escort volume materially exceeds what was priced. Run the regional operating rhythm, including site reviews, performance reviews, and client operational meetings. Site leadership and workforce management: Lead the site organization through Site Operations Managers, who own technical supervisors, coordinators, technicians, engineers, and administrative staff at their sites. No operational staff report outside the site line. Own regional workforce planning, including hiring sequence, backfill of open positions, and coverage for thin and remote sites. Own retention for the region, with named plans for critical and hard‑to‑replace individuals, including sole coverage at small sites. Map roles into the Renovo job architecture and close competency evidence gaps so every technician and engineer is qualified for the platforms they support. Develop site leadership and build a bench so the region is not dependent on individual heroics. Partner with Human Resources on onboarding, open requisitions, and integrating reporting relationships into the Renovo structure. Client relationship and account growth: Build and hold relationships with client site leadership, lab operations, quality, and business stakeholders across the region. Partner with client stakeholders to align the Renovo asset management strategy with their priority business goals. Present current state of service delivery, KPI performance, and forward goals at quarterly business reviews. Translate regional client requirements into service delivery without creating a regional exception to the global operating model. Grow the account. Surface scope growth, added sites, and additional service requests with the operational and financial case attached. Support client audits and quality reviews at regional sites and ensure evidence is available on demand. Financial and vendor management: Own the regional P&L, including operational budget, labor cost, margin performance, and forecast accuracy. Partner with Sourcing on the US vendor and OEM landscape, including service contracts, entitlement coverage, and pass‑through billing accuracy. Manage service contract continuity across the region and flag co‑termination and renewal exposure before it becomes a coverage gap. Drive third‑party contract conversion and self‑perform growth where capability, capacity, quality, and margin support it. Leverage service data to identify cost reduction, process improvement, and revenue opportunities, then validate the result. Multi‑vendor and site change management: Manage service delivery at sites where an OEM, distributor, or third party runs part of the lab, and hold the interface without ceding Renovo accountability. Coordinate OEM access and multi‑vendor activity at client sites in line with contract obligations and site requirements. Own mobilization and operational readiness for new sites and new accounts, including staffing, system access, entitlement coverage, purchasing capability, and escalation routing. Own service continuity through site consolidations, laboratory moves, and equipment redeployment, planning coverage ahead of the move rather than after it. Support laboratory relocation, decommissioning, and equipment deployment projects in the region. Lead a cross‑functional team across site operations, project management, data analytics, and financial asset management. Standards execution and quality: Drive adoption of Renovo service delivery standards, standard work, engineering guidance, and governance routines at every site. Hold the region to the global data standard so regional reporting reconciles with the enterprise view. Collaborate with Enterprise Quality Assurance on quality program requirements and client‑requested support. Feed genuine regional constraints and standard gaps back to leadership and Operational Excellence rather than working around them locally. Ensure compliance with GXP requirements, applicable quality systems, OSHA requirements, and site‑specific safety procedures. Personnel Management: Participate in recruiting, retention, and separation processes in line with Renovo human resources policies and procedures. Collaborate with the Head of Talent Acquisition on hiring strategy and pipeline for the region. Ensure probationary and annual performance reviews are completed on time for direct reports and cascade through site leadership. Ensure service personnel have safety education resources provided and accessible for every environment in which they work. Perform other duties as assigned. Qualifications: Bachelor’s degree in Engineering, Science, Business, or a related field required; advanced degree preferred. 10+ years of laboratory operations, scientific asset management, technical service, or facilities and equipment services experience. 6+ years of leadership experience managing multi‑site teams, including managing through site leads or supervisors. Demonstrated experience running geographically dispersed sites of uneven size, including thin or single‑coverage locations. Experience delivering against contracted KPIs and SLAs for an enterprise client, with budget and margin accountability. Experience operating in a multi‑vendor environment where an OEM or third party delivers part of the scope. Strong working knowledge of pharmaceutical and biotechnology laboratory environments, scientific instrumentation, GXP requirements, and quality systems. Experience managing OEM and third‑party service vendors, service contracts, and entitlement coverage. Experience supporting site consolidations, laboratory relocations, or equipment redeployment preferred. Experience with CMMS platforms and comfort using service data and reporting to run operations. Proficient with Microsoft and Google software applications. Existing right to work in the United States required. Education/Special Training: Bachelor’s degree required; advanced degree or relevant professional certifications preferred. Training or experience in operations management, quality systems, Lean or process improvement, or program management preferred. Required Competencies: Accountability - takes ownership of assigned work and responsibilities, follows through, and closes the loop. Multi‑Site Leadership - leads consistently across sites of very different size and maturity. People Leadership Through Change - holds a team together through change, communicates honestly during uncertainty, and earns trust quickly. Operational Discipline - runs a consistent rhythm, closes work properly, and does not tolerate quiet workarounds. Financial Acumen - understands budget management, labor cost, margin performance, and the financial impact of operational decisions. Data‑Driven Decision Making - uses metrics, dashboards, and field insight to identify risks, drive corrective actions, and validate results. Communication - clearly expresses thoughts and ideas in written and verbal communication and adapts to client, employee, and executive audiences. Customer Service - demonstrates a customer‑first mentality and uses customer feedback to improve service delivery and site performance. Priority Setting - prioritizes competing demands across sites and directs effort where it counts. Sense of Urgency - possesses and displays a sense of urgency to internal and external customers. Integrity - can admit mistakes, is direct and truthful, and acts in the best interest of customers, employees, and Renovo. Success Measures: Achievement of contracted KPIs and SLAs across US sites Regional budget and margin performance to plan, including forecast accuracy Employee retention, particularly at thin sites and in critical roles Closure of open positions, measured against the hiring plan Adoption of Renovo service delivery standards and the global data standard across the region Service contract continuity, with no lapse in coverage from co‑termination or missed renewal Equipment uptime and response performance across the regional portfolio Service continuity through site consolidations and laboratory moves Audit, safety, and compliance performance, including competency evidence readiness Client site and business stakeholder satisfaction across the region Revenue growth from third‑party contract conversion, self‑perform services, and project work Safety Requirements: Abide by and follow Renovo safety policies, procedures, and injury and illness prevention expectations. Maintain a safe working environment for self and others when visiting customer sites, laboratories, offices, or operational environments. Follow applicable customer site safety requirements, OSHA guidelines, and laboratory or facility‑specific procedures as required. Complete required safety training assignments on time. Physical Requirements: Must be able to work and follow OSHA guidelines in environments that may include electrical and mechanical energy, bloodborne and airborne pathogens, dust, marked changes in temperature or humidity, radiation, fumes and vapors, sharp instruments and tools, hazardous liquids, and operating devices. The role requires the ability to speak, hear, see, read, write, type, travel, sit, stand, walk, reach, bend, and participate in customer site and laboratory visits as needed. Must be able to use standard office equipment and technology tools, including computer, phone, video conferencing, dashboards, and reporting systems. Travel approximately 30‑40% across the region to support client sites, employee leadership, and program activities, with occasional international travel. Classification: FLSA: Exempt Note: This position description does not list every activity, duty, and responsibility of the position and may be altered by RENOVO at any time. EEO Statement RENOVO Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, RENOVO Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Employee is an at‑will employee, and this does not act as a contract of employment. #J-18808-Ljbffr