IT Systems Support Manager

Job Description

Job Description

The IT Systems Support Manager – MES, ERP & Building IT is responsible for the administration, support, integration, and continuous improvement of the company's Manufacturing Execution System (MES), Enterprise Resource Planning (ERP) system, and all building-related information technology infrastructure supporting manufacturing operations. This position ensures reliable operation of business-critical applications, production systems, network infrastructure, end-user computing, and facility technology while serving as the primary liaison between manufacturing, engineering, operations, finance, and third-party technology vendors. 

This role is essential in maintaining system availability, cybersecurity, operational efficiency, and digital transformation initiatives within a high-volume solar module manufacturing environment. 

Job Duties and Responsibilities: 

• Administer and support the Manufacturing Execution System (MES).  
• Configure production workflows, routing, product traceability, and work order management.  
• Support barcode scanning, serialization, genealogy, and production reporting.  
• Troubleshoot MES issues impacting production and coordinating corrective actions.  
• Work with manufacturing engineering to implement process improvements.  
• Support equipment integration and machine communications.  
• Ensure production data accuracy and integrity.  
• Assist with software upgrades, testing, and validation.  
• Manage daily support for the ERP platform.  
• Configure users, security roles, permissions, and workflows.  
• Support purchasing, inventory, production, warehouse, finance, and sales modules.  
• Coordinate ERP enhancements and software updates.  
• Troubleshoot ERP issues with internal users and software vendors.  
• Develop reports and dashboards for management.  
• Ensure proper system backups and disaster recovery procedures.  
• Network infrastructure  
• Wireless networks  
• Internet connectivity  
• Firewalls  
• VPN access  
• Servers  
• Storage systems  
• Windows Active Directory  
• Microsoft 365 administration  
• File servers  
• Print servers  
• Time clocks 
• Conference room technology 
• Security cameras (CCTV) 
• Access control systems 
• Badge systems 
• Visitor management systems 
• Manage IT help desk activities. 
• Provide Tier II and Tier III technical support. 
• Support desktop computers, laptops, tablets, scanners, printers, and mobile devices. 
• Manage software installation and licensing. 
• Maintain hardware inventory. 
• Coordinate onboarding and offboarding of employees. 
• Create and maintain IT documentation and user guides. 
• PLC-connected systems 
• Test equipment 
• Inspection systems 
• Robotics interfaces 
• Vision systems 
• Label printers 
• Barcode scanners 
• Data collection devices 
• Industrial PCs 
• Coordinate with automation engineers and equipment suppliers on network communications and system integration. 
• Maintain cybersecurity best practices. 
• Monitor endpoint protection. 
• Manage antivirus and endpoint detection systems. 
• Coordinate vulnerability assessments. 
• Support cybersecurity audits. 
• Assist with incident responses. 
• Maintain access controls and password policies. 
• Ensure compliance with company security standards. 
• Maintain SQL databases supporting MES and ERP. 
• Perform database backups. 
• Assist with report development. 
• Monitor system performance. 
• Ensure production and business data integrity. 
• Support business intelligence initiatives. 
• Coordinate third-party IT service providers. 
• Manage software licenses. 
• Maintain support contracts. 
• Evaluate new technologies. 
• Coordinate system implementations. 
• Manage vendor performance. 
• Identify opportunities to automate business processes. 
• Recommend new technologies to improve productivity. 
• Participate in digital transformation initiatives.  
• Improve system reliability and uptime.  
• Support Lean Manufacturing initiatives through technology.  

Required Qualifications: 

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or related field.  
• 5+ years of IT systems administration experience in a manufacturing environment.  
• Experience supporting Manufacturing Execution Systems (MES).  
• Experience administering ERP systems in manufacturing.  
• Strong understanding of manufacturing processes.  
• Experience supporting Windows Server environments.  
• Experience with Microsoft 365 administration.  
• Knowledge of networking including TCP/IP, VLANs, switching, routing, and wireless infrastructure. 
• Experience with SQL databases. 
• Knowledge of Active Directory and Group Policy. 
• Strong troubleshooting and analytical skills. 

Preferred Qualifications: 

• Experience in solar manufacturing, electronics manufacturing, automotive, semiconductor, or other high-volume manufacturing. 
• Experience with: 
• SAP  
• Oracle  
• Microsoft Dynamics 365  
• Epicor  
• Plex  
• Infor  
• Knowledge of OPC UA, MQTT, or industrial communications.  
• Experience with industrial networking. 
• VMware or Hyper-V administration.  
• Azure cloud services.  
• ITIL certification.  
• Microsoft certifications.  
• Cisco certifications.  
• CompTIA Security+. 

Translucent Solar LLC is an American solar module manufacturer located in Charleston, SC. The company produces high-performance photovoltaic modules for the Residential, Commercial & Industrial (C&I), community solar, and utility-scale markets, enabling customers to access reliable U.S.-made products, domestic content benefits, and a resilient supply chain. Through advanced manufacturing, strategic partnerships, and a commitment to quality, Translucent Solar is helping power America's clean energy future.

Company Description

Translucent Solar LLC is an American solar module manufacturer located in Charleston, SC. The company produces high-performance photovoltaic modules for the Residential, Commercial & Industrial (C&I), community solar, and utility-scale markets, enabling customers to access reliable U.S.-made products, domestic content benefits, and a resilient supply chain. Through advanced manufacturing, strategic partnerships, and a commitment to quality, Translucent Solar is helping power America's clean energy future.