Service Alarm Technician

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

We are seeking a detail-oriented Embedded Service Technician to support our Security Technology Services team. This role will work closely with the Senior Security Integration Professional to coordinate projects, provide operational support, and ensure the smooth delivery of integrated security solutions.

The ideal candidate will have a solid foundation in CCure, American Dynamic, and Victor technologies, along with strong organizational and communication skills. This is an excellent opportunity for a professional with technical experience who is looking to grow into a leadership position.

Responsibilities:

• Assist in the scheduling, coordination, and tracking of security integration projects from initiation through completion.
• Lead installation, programming, and maintenance of CCure access control systems. 
• Installation and management of access control and video management servers and systems, including the setup, programming, and configuration.
• Integration of related and interconnected systems (e.g. access control, intrusion detection, video management, visitor management).
• Diagnosis and resolution of client issues with security software, CCTV hardware and computer components and software. Provide onsite and remote technical assistance as needed.
• Deploy, configure, and troubleshoot cameras, ensuring seamless integration with VMS and access platforms.
• Manage and supervise subcontractors and technical staff to ensure quality, compliance, and project timelines are met.
• Provide field-level support for networking, programming, and integration challenges.
• Serve as a point of contact for clients regarding scheduling, updates, and minor troubleshooting requests.
• Coordinate with subcontractors and vendors to ensure timely delivery of materials and services
• Maintain project documentation, including work orders, equipment lists, change orders, daily logs, and status reports.
• Performing project specific activities supporting all Centralized Services

Minimum Requirements:

• Bachelor’s or 4-year Degree in computer science, technology or engineering related field required.
• 3–5 years of experience in security system integration, operations, or project coordination.
• Advanced certifications in Software House/CCure access control systems, and American Dynamics CCTV systems are required. 
• Familiarity with access control, surveillance, low-voltage cabling, and electronic locking devices.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills with a client-focused mindset
• Problem solving methodology and proven analytical ability
• Excellent verbal and written communication skills
• Strong technical skills and understanding of software, networking and systems development
• Ability to act in an autonomous role with little supervision

STC offers comprehensive benefits including:

• Highly competitive salary
• Company Vehicle
• Medical, Dental, Vision, and Life Insurance
• Company Paid Short Term and Long-Term Disability
• Paid vacation, holiday and sick time
• 401K with 60% Match up to 6% of salary
• Employee assistance programs (EAP)
• Company training programs
• Employee growth opportunities
• Leadership development programs
• Educational assistance
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.