Remote Customer Experience Lead, Biotech Accounts

Foundation Medicine Inc

Remote job

Foundation Medicine seeks a Customer Experience Executive to serve as a single point of contact for key FMI accounts, driving end-to-end customer experience across FMI’s portfolio. The role requires proactive communication, cross-functional collaboration, and strategic problem solving to ensure client satisfaction and successful testing workflows. Responsibilities include educating clients, identifying improvements, and coordinating with internal teams while traveling up to 30% within the #J-18808-Ljbffr Foundation Medicine

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Remote Customer Experience Lead, Biotech Accounts in New York, NY vacancy

Remote Customer Service Supervisor - Lead & Develop Team
Progressive Leasing is seeking a Supervisor - Customer Service to lead a remote team within a 60-mile radius of... ...service standards while managing accounts and ensuring team performance. You... ...calls to deliver a world-class customer experience. Availability for nights, weekends,...
Remote job
Accounts
Night shift
Weekend work
Progressive Leasing
New York, NY
3 days ago
AI-Driven Customer Story & Experience Lead (Remote)
Jasper is seeking a senior customer marketing leader to own the customer story pipeline and advocacy initiatives in a fully remote role with 20-25% travel. You'll co-create content with... ...measurement of behavior change across accounts. Own the credibility layer of a...
Remote job
Accounts
Jasper
New York, NY
4 days ago
Customer Success Lead
# Customer Success LeaddscoutRemoteUnited StatesCustomer... ...for you to join us. Lead Research Advisor, Mid-Market... ...closely with Account Directors to help to identify... ...platform and overall user experience. The Lead Research... ...growth & development, and a remote work stipend. • A...
Remote work
Accounts
Work experience placement
Local area
Flexible hours
Shift work
Coinscapture
Brooklyn, NY
4 days ago
Customer Success | Team Lead | Remote on West Coast
...build with us. This is a remote role working West Coast hours... ...goal will be to build and lead a high-performing Customer Success function on the... ...MOST STRATEGIC ENTERPRISE ACCOUNTS - Partner with CSMs to navigate... ...end-to-end customer experience. - Collaborate with Customer...
Remote work
Accounts
Full time
N8n
Washington State
15 days ago
Customer Success | Team Lead | Remote on West Coast
...you can build. This is a remote role working West Coast... ...goal will be to build and lead a high-performing Customer Success function on the West... ...MOST STRATEGIC ENTERPRISE ACCOUNTS Partner with CSMs to... ...strong end-to-end customer experience. Collaborate with Customer...
Remote job
Accounts
Contract work
Temporary work
Local area
Visa sponsorship
Jobleads-US
Kentucky
4 days ago
Senior Customer Analytics & Measurement Lead
$75 - $80 per hour
...Our client is a leading telecommunications and connectivity... ...serving millions of customers across the United... ...combines customer analytics experience with strong consulting... ...benefits spending accounts life insurance... ...opportunity employer. Remote Work : No Employment...
Remote work
Accounts
Hourly pay
Full time
3 days per week
Blend360
Stamford, CT
8 days ago
Customer Success Lead
...looking for an experienced Customer Success Lead to serve as a long-term partner... ..., consistent customer experiences, and predictable retention outcomes. You’ll be accountable for our retention and renewal... ...~ Monthly stipend to offset remote work expenses ~ Office equipment...
Remote work
Accounts
Temporary work
Work at office
Flexible hours
Esper
Austin, TX
a month ago
Customer Success Lead, Enterprise Accounts
$180k - $215k
...and builds trust with customers and partners. Unlike legacy... ...parental leave ~ Remote-friendly with flexible... ...a Customer Success Lead to own relationships with... ...who matter at each account, show them the value they... ...of our CX (Customer Experience) team within Go-to-Market...
Remote work
Accounts
Full time
Live in
Work at office
Flexible hours
Ketch
Atlanta, GA
18 days ago
Customer Experience Team Lead
...community just for you. As a remote co‑located team, we’re... ...through commerce. Role The Customer Experience team is responsible for driving... ..., and quality experience. Lead team performance and drive... ...‑to‑day operations Drive accountability on policies and other guidelines...
Remote work
Accounts
Work at office
Local area
Work from home
Home office
Shift work
Whatnot
Phoenix, AZ
17 hours ago
Customer Relations Lead, PSA
$23 - $28 per hour
...Collectors is the leading creator of innovative technology... ...us to create an experience that closely resembles... ...take place by phone. For remote roles and at our... ...Were looking for Customer Relations Lead PSA to... ...problem Maintains accounts by processing customer...
Remote work
Accounts
Hourly pay
Full time
Work at office
Worldwide
Flexible hours
Shift work
Collaborative Solutions
Boca Raton, FL
8 days ago
Customer Support Lead
...Customer Support Lead JLL empowers you to shape a brighter way. Our people... .... Whether you've got deep experience in commercial real estate,... ...update, and terminate user accounts across supported applications... ...and pay. Location: Remote San Jose, CRI If this job...
Remote work
Accounts
Home office
Flexible hours
JLL Technology Solutions (formerly BRG)
New York, NY
1 day ago
Enterprise Customer Success Manager - State Lead (New Mexico)
$95k - $118k
...Enterprise Customer Success Manager – State Lead (New Mexico) Location: Remote - Must be based in New Mexico Travel: This... ...populations through innovation, accountability, and compassion. Their... ...Role As part of the Customer Experience team, the Enterprise Customer...
Remote work
Accounts
Full time
Flexible hours
Purple Squirrel Enterprises
Albuquerque, NM
a month ago
Customer Service Coordinator
$23 per hour
...Job Title: Customer Service Field Service Coordinator Job... .... Collaborate with leads and team members to coordinate... ..., manage shared accounts, and ensure consistent customer experience. Support project coordination... ...collaboration and remote flexibility. This is a long...
Remote work
Accounts
Long term contract
Permanent employment
Contract work
Temporary work
Work at office
Work from home
Flexible hours
Aston Carter
Lake Forest, CA
2 days ago
Customer Service Coordinator
$23 per hour
...Customer Service Field Service Coordinator This role... ...accuracy. Collaborate with leads and team members to... ...schedules, manage shared accounts, and ensure consistent customer experience. Support project coordination... ...collaboration and remote flexibility. This is a...
Remote work
Accounts
Long term contract
Permanent employment
Contract work
Temporary work
Work at office
Work from home
Flexible hours
Aston Carter
Foothill Ranch, CA
17 hours ago
Remote Customer Service Supervisor - Lead & Mentor
...is seeking a Supervisor - Customer Service to mentor a team delivering... ...world-class customer experiences. This remote role (within 60 miles of... ...calls, while also documenting account details and guiding... ...exceed service levels. You will lead by example, train staff, and...
Remote job
Accounts
Weekend work
Afternoon shift
Progressive Leasing
New York, NY
3 days ago
Customer Concierge Lead
...motivated and experienced Customer Concierge Lead for our salon. Your focus will... ...an excellent customer experience to all of our guests, selling... ...or by phone Social Media account maintenance and updates... ...greetings, temperature checks, remote check-in, amongst other key...
Remote work
Accounts
Hourly pay
Permanent employment
Weekend work
Afternoon shift
The Lash Lounge
Sacramento, CA
2 days ago
Remote Customer Experience TAM Lead
...Inc. is seeking an experienced Customer Success Platform Area TAM Leader... ...for customers, guiding account teams and customers on optimal Splunk Platform use. Remote nationwide in the United States... ..., enhance customer health, and lead projects across VRP and AI initiatives...
Remote job
Accounts
Cisco Systems, Inc.
Allen, TX
2 days ago
Customer Operations Lead
...Customer Operations Lead Covalent builds workforce operations software for... ...scale. This position is remote with potential for occasional... ...Support Operations & Customer Experience Your initial priority... ...handled at the individual account or CSM level. Support complex...
Remote work
Accounts
Immediate start
Worldwide
Covalent
United States
17 hours ago
Customer Experience Coordinator
Coordinating the launch and ongoing support of National Accounts, the full-time remote Customer Experience Coordinator will manage the account launch process, ensure customer requirements are met, and facilitate proactive communication and billing coordination to maintain...
Remote work
Accounts
Full time
Work at office
Virtual Vocations Inc
New York, NY
1 day ago
Digital Customer Experience Lead
$118.7k - $211.3k
...seeking a visionary to lead the technical evolution of our customer touchpoints.This role partners... ...-driven customer-facing experiences. You will serve as a... ...first" functionality in remote job sites or fire... ...environment with complex account hierarchies.Support CRM...
Remote work
Accounts
Permanent employment
Full time
Work at office
Oshkosh
Oshkosh, WI
17 hours ago
Customer Success Coordinator
...growing company looking to add a Customer Success Coordinator to their remote team. This is a great entry point... ...customer health metrics and flag at-risk accounts to the team Maintain accurate... ...'s degree or equivalent practical experience Strong written and verbal...
Remote work
Accounts
Full time
Home office
Flexible hours
Careerscape
San Diego, CA
a month ago
Customer Onboarding Coordinator
...based in Salt Lake City, Utah, for a Customer Onboarding Coordinator to join their fully remote team. In this role, you will own the welcome experience for new subscribers, building and... ...calls or video walkthroughs for new accounts Monitor onboarding completion rates...
Remote work
Accounts
Full time
Home office
Flexible hours
Careerscape
Salt Lake City, UT
a month ago
Customer Success Lead, Scaled Programs New
...holidays Paid parental leave Remote-friendly with flexible... ...the Role Ketch is hiring a Customer Success Lead to build and operate 'Success... ...part of our CX (Customer Experience) team and part of our larger... ...business reviews at scale, RED account management, lifecycle...
Remote work
Accounts
Full time
Work at office
Flexible hours
KETCH
Eastern, KY
3 days ago
Remote Customer Recovery Team - Manager
...do it with a completely remote team. Imagine working alongside... ...Impact As Manager, Customer Recovery, you own the... ...that turn high-risk accounts into long-term brand advocates. You lead a specialized team of Customer... ...identify key customer experience friction points to drive...
Remote work
Accounts
Full time
Work at office
Local area
Immediate start
Work from home
Home office
Cloudbeds
Remote
20 days ago
Customer Success Coordinator (Req #1399)
$45k - $60k
Location: Remote (Candidates based in Virginia or North Carolina are preferred) As a Customer Success Coordinator (CSC), you will serve as... ...of the end‑to‑end customer experience for managed services, acting... ...expansion within assigned accounts by understanding their evolving...
Remote work
Accounts
Contract work
Local area
ePlus inc.
Virginia, IL
2 days ago
Customer Service Lead
$32.2 - $37.8 per hour
...products that are trusted by customers in residential and... ...future. Watts is a leading brand with a quality reputation... ...one or more customer accounts. The Customer Service... ...customer service experience, and the ability to... ...Wednesday) and can work remotely two days per week (...
Remote work
Accounts
Hourly pay
Work at office
Local area
Flexible hours
2 days per week
3 days per week
Watts Water Technologies
Oklahoma City, OK
17 hours ago
Customer Service Coordinator - Member Care
$23.22 - $26.7 per hour
...comprehensive and exceptional customer service and support to... ...complete notes on the member account of each phone call and customer... ...shipment notifications, scans for remote staff, and returned-mail... ...credential. Equivalent years of experience can be substituted for...
Remote work
Accounts
Hourly pay
Full time
Work at office
Immediate start
Flexible hours
American Association of Nurse Practitioners, Inc.
Austin, TX
a month ago
Customer Experience & Admissions Coordinator
...We strive to be the leading provider of compassionate... ...services and remote health monitoring to advanced... ...diagnostic tools and customized wellness programs, we... ...a qualified Customer Experience & Admissions Coordinator... ...employee personal wireless accounts and auto rentals...
Remote work
Accounts
Full time
Work at office
Avardis Health
Arden, NC
a month ago
Customer Advocate Lead (USA - Remote)
$96.22k - $120.61k
...-art product and user experience. We are bold, like risks... ...how we do it: Our customers love the product,... ...Hospitable.comis a remote-only and fullydistributed... ...the Customer Advocate Lead, you will lead and empower... ...Australia, taking into account payroll taxes to...
Remote job
Accounts
Temporary work
For contractors
Hospitable
New York, NY
2 days ago
Global Account Executive - Life Sciences | Luma
...to supporting our customers in over 180 countries... ...offer a dynamic, remote-friendly... ...results-driven Global Account Executive (individual... ...Data Science, and leading enterprise-level sales... ...seamless customer experience and drive... ...and IT landscape in biotech or pharma (or you’...
Remote work
Accounts
Full time
Flexible hours
Dotmatics
Remote
9 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Remote Customer Experience Lead, Biotech Accounts. Be the first to apply!